Royals Hot Chicken Shift Leader FOH

Job Description

Job Description

Job Description

Join Royals Hot Chicken and be part of a team delivering exceptional guest experiences in a fast-paced, fun environment. As a Shift Leader 1 – Front of House (FOH) , you’ll play a vital role in leading the guest-facing team, ensuring smooth service flow, maintaining hospitality standards, and supporting overall restaurant operations.

This position is ideal for experienced FOH team members ready to take on more of a leadership role. You’ll help guide and train the team, uphold Royals’ service standards, and make sure every guest’s chicken journey is friendly, accurate, and memorable.

Duties & Responsibilities

Demonstrate in-depth knowledge of all FOH stations, including POS operation, service line, beverage prep, and expo.

Lead and motivate FOH team members during shifts to maintain a welcoming, efficient, and organized service environment.

Report directly to the Assistant General Manager or General Manager and maintain clear, hospitable communication at all times.

Identify bulk carryout and catering orders; communicate with BOH to ensure timing, accuracy, and readiness.

Support new team member training using supplied materials; communicate key points effectively and verify understanding through follow-up.

Observe, coach, and provide constructive feedback to team members regarding service standards, performance, and professionalism.

Motivate FOH and BOH staff to work as one team to achieve consistent food and service quality.

Ensure completion of all opening, mid-shift, and closing duties in a timely, thorough manner and sign off on task completion.

Monitor guest satisfaction throughout service; respond to complaints promptly and professionally to turn dissatisfied guests into loyal fans.

Support management in developing strategies for increasing sales, improving guest retention, and elevating hospitality standards.

Assist with FOH inventory and ordering; communicate needs to AGM, or GM.

Maintain and delegate daily cleaning and deep-cleaning duties to uphold Royals’ cleanliness and safety standards.

Ensure safe service of alcohol and food in compliance with state and local laws.

Maintain a professional image—proper uniform, grooming, and positive demeanor at all times.

Represent Royals at offsite events and catering functions when needed.

Embody and enforce company culture, emphasizing quality, cleanliness, and respectful, hospitable communication at all times.

Qualifications

Proven experience and proficiency in all FOH stations (2+ years)

Prior experience leading or mentoring team members preferred.

Strong understanding of customer service, hospitality, and restaurant operations.

Excellent communication and problem-solving skills.

Dependable, punctual, and able to stay calm and positive under pressure.

Health Department certification (or ability to obtain) required.

Must be 20 years + 1 day to serve alcohol.

Physical Demands

Stand, bend, and move throughout shifts (up to 8 hours).

Lift and carry up to 40 lbs.

Work in a high-energy, occasionally noisy environment.

Shift & Schedule

Morning, day, and evening shifts available.

Full-time or flexible part-time scheduling options.

Compensation & Benefits

$14 per hour (with tips potential $21-$23)

Team meals and employee discounts.

Opportunities for advancement through Shift Leader 2 and 3 levels.

Supportive, fast-paced, and growth-oriented work environment.

About Royals

At Royals Hot Chicken , we’re serious about great food, great people, and great hospitality. We believe every guest interaction matters — and every team member contributes to the experience. If you’re ready to step into a leadership role, grow your skills, and deliver exceptional service in a fun, high-energy environment, join the Royals family today!