ServiceNow Integration Architect

Job Description

Job Description

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Who We’re Looking For :

The State of Wisconsin DOA is seeking a CRM Integration Architect III / ServiceNow Implementor to lead ServiceNow process design, coordination, and adoption efforts. This role serves as the critical bridge between business stakeholders and the technical development team, ensuring requirements are well-defined, configurations follow ServiceNow best practices, and implementations deliver measurable process improvements.

The resource will focus on leveraging out-of-the-box ServiceNow capabilities, improving workflow standardization, accelerating delivery timelines, and driving platform adoption across the organization.

100% Remote within WI, must be a WI Resident at time of application for consideration

Responsibilities :

Lead and coordinate ServiceNow implementation and enhancement initiatives from requirements gathering through go-live and stabilization

Partner with business stakeholders to document current-state processes, identify gaps, and define future-state ServiceNow solutions

Translate business needs into functional specifications, process designs, and user stories for development teams

Collaborate with ServiceNow developers and architects to design scalable, compliant, and efficient solutions

Perform hands-on ServiceNow configuration using out-of-the-box capabilities, including :

Forms, fields, workflows, approvals, notifications, and UI policies

Ensure implementations align with ServiceNow and ITIL best practices

Validate and test configured solutions to ensure alignment with business requirements

Facilitate user acceptance testing (UAT) and support training and documentation efforts

Coordinate data migration, environment setup, and deployment planning

Support change management, communication, and adoption activities

Maintain awareness of new ServiceNow features and recommend enhancements

Act as a trusted advisor to leadership by providing technical and process guidance

Qualifications :

5-8+ years of hands-on experience implementing and configuring ServiceNow

Proven track record delivering multiple ServiceNow module implementations or major enhancements

Strong expertise with ServiceNow core modules, including :

Incident, Problem, Change

CMDB

Knowledge

Service Catalog & Request Fulfillment

Discovery

5-8+ years of experience with ITOM, integrations, automations, and CSDM

Strong understanding of ServiceNow best practices and platform capabilities

Familiarity with ITIL / ITSM processes and frameworks

Excellent communication and collaboration skills

Ability to translate business needs into functional and technical solutions

Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience)

Preferred Qualifications

Experience working in Agile / Scrum delivery environments

Ability to interact with senior leadership and business stakeholders

Experience serving as an internal consultant or change agent

Prior experience in government or large enterprise environments

Certifications (Strongly Preferred)

ServiceNow Certified System Administrator (CSA)

ServiceNow Implementation Specialist (ITSM, ITOM, HRSD, etc.)

ITIL Foundation or higher

About Codeworks : Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.

Codeworks is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Codeworks, LLC discloses that the anticipated hourly pay range for this position is between $60 and $70. This range is subject to change based on job-related factors, including client requirements where applicable.

All full time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans. Additionally, employees can participate in Codeworks’ 401(k) retirement plan.

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