Customer Support Specialist

A company is looking for a Customer Support Specialist I to provide assistance and troubleshooting for customers and their clients.

Key Responsibilities

Respond promptly to customer inquiries through chat, email, and phone

Troubleshoot and resolve common technical and account-related issues

Maintain accurate records of customer interactions and escalate complex cases as needed

Required Qualifications

1+ years of technical support experience

Prior experience with Android, Apple, Mac, and PC technology

Ability to work a 40-hour work week

Understanding of payment processing and payment devices

Flexibility to work weekends / evenings