Patient Services Specialist I (CASSI - Odenton)

Patient Services Specialist I

The Patient Services Specialist I will accurately complete patient registration / check-in and check-out. This position is responsible for diversified administrative duties and front-end clinical operations activities which will include greeting patients and families; collecting patient information; and completing cashiering functions. The incumbent interacts with patients, families, clinicians, and administrative staff in a courteous and professional manner, while placing an emphasis on adhering to high standards of customer service.

Responsibilities :

• Greet clients and visitors, and alert clinical staff of client's arrival.
• Accurately complete the patient registration, check-in, and check-out process by obtaining required client information (such as new and / or updates to expired consents and financial documentation). Perform regular audits and monitor existing documentation.
• Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed. Provide incoming callers with directions, hours of operation, and Care Center information regarding scheduled appointments when appropriate.
• Accurately gather follow-up appointment information.
• Obtain security personnel and Professional Crisis Management (PCM) team in times of crisis for client safety as needed.
• Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
• Access the scheduling system as necessary to assist and redirect new and returning patients and families to the appropriate area, department, clinic, or provider.
• Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.
• Respond to patient families, providers, and other staff in a timely and professional manner based on the established department policies and procedures. Seek supervisory assistance when working to resolve outstanding issues as necessary.
• Regularly monitor and update patient information for various EPIC Work Ques.
• Assist with the training and provide regular support to Care Center and administrative staff.
• Must be able to provide backup support at CASSI satellite offices as needed.

Qualifications :