Analyst II

A company is looking for an Analyst II who will develop theories, principles, and concepts while ensuring high-quality service resolution.

Key Responsibilities

Work with multiple departments to provide viable resolutions quickly

Resolve executive-level customer complaints and advocate for customers

Identify root cause issues and drive change management efforts

Required Qualifications

Bachelor's degree preferred or equivalent experience

5+ years of experience in contact center operational support or equivalent role

Ability to work independently in a fast-paced environment

Willingness to work various shifts, including evenings and holidays

Strong knowledge of Microsoft Office products