Service Desk Agent Torrance, California

Are you a night owl with a passion for technology and problem-solving? Join VectorUSA as a Service Desk Agent and start your IT career on the third shift supporting enterprise environments. This entry-level, in-office position offers a unique opportunity to gain hands-on experience in IT support, incident monitoring, and customer service during off-peak hours, perfect for individuals looking to break into the tech industry or seeking a consistent overnight schedule.

As a Service Desk Agent, you'll be responsible for monitoring critical systems, managing incidents, and ensuring timely communication with customers, engineers, and vendors. You will work a fixed third shift schedule from 10 : 00 PM to 4 : 00 AM, including weekends, in a collaborative environment that values accuracy, communication, and continual improvement.

The Skills You Will Gain

• Direct exposure to enterprise IT operations and monitoring tools.
• Proficiency in managing incidents and service tickets.
• Experience collaborating with engineers, vendors, and customers under real-world conditions.
• Training and mentorship from senior technical staff.
• Career development opportunities, including company-sponsored training and certifications.
• Strong foundational understanding of IT service management.

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VectorUSA is a proud Equal Opportunity Employer / Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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As set forth in VectorUSA's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows :

A "disabled veteran" is one of the following : a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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