Customer Experience Journey ManagerVirtualVocations • Columbus, Ohio, United States
No longer accepting applications
Customer Experience Journey Manager
VirtualVocations • Columbus, Ohio, United States
26 days ago
Job type
- Full-time
Job description
A company is looking for a Customer Experience Enjoy Journey Manager to lead the in-life customer experience for their Enjoy service.
Key Responsibilities
Define the Enjoy vision and maintain a roadmap across service performance, billing clarity, payments, and plan-change flows
Maintain a prioritized backlog and lead agile delivery with cross-functional teams
Use customer insights and analytics to diagnose issues and build performance dashboards
Required Qualifications
6+ years in product, customer experience, or operations within telecom or billing
Strong fluency in analytics and billing / payment systems
Experience deploying AI / automation in production workflows
Proven cross-functional leadership abilities
Customer-obsessed with a bias for action
Create a job alert for this search
Customer Experience Manager • Columbus, Ohio, United States
Related jobs A company is looking for a Digital Experience Manager who will optimize web experiences to drive business growth.Key Responsibilities Conduct business analysis to evaluate and prioritize stakehol...Show more A company is looking for a Senior Customer Lifecycle Marketing Manager.Key Responsibilities Design and implement impactful customer lifecycle campaigns in collaboration with various teams Optimi...Show more A company is looking for a Senior Director, Web and Cart Experience.Key Responsibilities Lead strategy and execution of web and cart experiences to enhance customer acquisition and revenue Optim...Show more 
Senior Customer Success Manager.Senior Customer Success Manager.Our talented, dedicated team of Customer Success Managers (CSMs) are the connective tissue between our clients and our operations tea...Show more A company is looking for a User Experience (UX) Lead to drive user experience across healthcare technology products.Key Responsibilities Lead UX initiatives to improve usability and user experien...Show more A company is looking for a Customer Enablement Manager to enhance customer adoption and success through effective education and training.
Key Responsibilities Design and deliver engaging live and ...Show more 
Nasdaq : AIRE) is a real estate technology company developing an end-to-end commission-free homebuying platform.Utilizing the power of AI and an acquisition-led growth strategy, reAlpha's goal i...Show more A company is looking for a Customer Experience Supervisor.Key Responsibilities Supervise and provide direction to Customer Care Center agents, monitoring productivity and service levels Conduct ...Show more A company is looking for a Customer Success Manager - Scaled.Key Responsibilities Develop and implement scalable customer success programs for onboarding, adoption, and renewal Build and manage ...Show more A company is looking for a Client Experience Manager to ensure client success by aligning business objectives with platform solutions.
Key Responsibilities Cultivate a client experience mindset an...Show more 
The Training Experience Manager (TEM) is responsible for designing, implementing, and continuously improving the digital training experience for crewmembers and employees across the operation, incl...Show more A company is looking for a Product Manager - Digital Experience.Key Responsibilities : Define and evolve the vision and roadmap for the EVDX portal components Collaborate with UX / UI designers and...Show more A company is looking for a Senior Principal - Customer Success, Strategic Accounts.Key Responsibilities Manage relationships with strategic global customers and ensure successful outcomes Lead t...Show more A company is looking for a Vice President of Customer Experience.Key Responsibilities Lead and grow a high-performing team across Onboarding, Support, Customer Success, and Ongoing Services Buil...Show more 
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scali...Show more A company is looking for a Customer Experience Manager.Key Responsibilities Lead and develop the Customer Experience team to enhance service quality and customer satisfaction Oversee talent acqu...Show more A company is looking for a Manager of Scaled Customer Success to oversee a newly launched customer success team.Key Responsibilities Hire and manage the Scaled CSM team Implement customer succes...Show more 
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...Show more
Digital Experience Manager
VirtualVocations • Columbus, Ohio, United States
Full-time
Last updated: 30+ days ago • Promoted
Senior Customer Lifecycle Manager
VirtualVocations • Columbus, Ohio, United States
Full-time
Last updated: 2 days ago • Promoted
Senior Director, Web Experience
VirtualVocations • Columbus, Ohio, United States
Full-time
Last updated: 16 hours ago • Promoted • New!
Senior Manager, Customer Success
Cart • Groveport, OH, US
Full-time
Last updated: 30+ days ago • Promoted
User Experience Lead
VirtualVocations • Columbus, Ohio, United States
Full-time
Last updated: 2 days ago • Promoted
Customer Enablement Manager
VirtualVocations • Columbus, Ohio, United States
Full-time
Last updated: 5 days ago • Promoted
Senior Manager, Customer Experience Operations
reAlpha • Dublin, OH, US
Full-time
Last updated: 8 days ago • Promoted
Customer Experience Supervisor
VirtualVocations • Columbus, Ohio, United States
Full-time
Last updated: 30+ days ago • Promoted
Scaled Customer Success Manager
VirtualVocations • Columbus, Ohio, United States
Full-time
Last updated: 30+ days ago • Promoted
Client Experience Manager
VirtualVocations • Columbus, Ohio, United States
Full-time
Last updated: 30+ days ago • Promoted
Training Experience Manager (NJUS)
NetJets • Columbus, OH, US
Full-time
Last updated: 4 days ago • Promoted
Product Manager - Digital Experience
VirtualVocations • Columbus, Ohio, United States
Full-time
Last updated: 2 days ago • Promoted
Senior Customer Success Manager
VirtualVocations • Columbus, Ohio, United States
Full-time
Last updated: 30+ days ago • Promoted
Vice President of Customer Experience
VirtualVocations • Columbus, Ohio, United States
Full-time
Last updated: 30+ days ago • Promoted
Leader, Customer Experience
RH • West Jefferson, OH, US
Full-time
Last updated: 17 days ago • Promoted
Customer Experience Manager
VirtualVocations • Columbus, Ohio, United States
Full-time
Last updated: 30+ days ago • Promoted
Manager of Scaled Customer Success
VirtualVocations • Columbus, Ohio, United States
Full-time
Last updated: 3 days ago • Promoted
Customer Experience Manager - Full Time
Michaels • Lancaster, OH, US
Full-time +1
Last updated: 30+ days ago • Promoted