Manager, Customer Success - Tax
Thomson ReutersSpringfield, MA, US22 hours ago
Job type
- Full-time
Job descriptionInspirational Leader : You motivate and empower your team to deliver exceptional results. Customer Advocate : You champion the voice of the customer and align strategies to drive measurable value. Strategic Operator : You balance long-term vision with day-to-day execution. Data-Driven Decision Maker : You leverage metrics to guide priorities and improve performance. Collaborative Influencer : You build strong partnerships across Sales, Product, and Support. Change Agent : You embrace innovation and lead process improvements that scale. Qualifications : Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience). 5+ years in Customer Success or Account Management within a SaaS environment. 2+ years of people management experience leading Customer Success or similar teams. Proven track record of driving retention, adoption, and team performance. Proficiency in CRM and Customer Success platforms; strong analytical skills. Hybrid Work Model : We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance : Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth : By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits : We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture : Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values : Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact : Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact : We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Manager Of Customer Success
As the Manager Of Customer Success, you will lead a team of Customer Success Managers responsible for driving adoption, satisfaction, and retention across both HVA and Growth customer segments. This leadership role combines people management, operational excellence, and strategic vision to ensure customers achieve measurable outcomes while the team delivers exceptional experiences. You will set priorities, coach team members, and partner cross-functionally to align Customer Success initiatives with business objectives. Success in this role means building a high-performing team, fostering a culture of customer advocacy, and driving metrics that matter.
About the Role :
- Team Leadership : Manage and develop a team of Customer Success Managers supporting both high-value and emerging accounts.
- Performance Management : Set goals, monitor KPIs (retention, utilization, health scores), and ensure accountability.
- Customer Strategy : Oversee success planning and engagement strategies for different customer segments.
- Cross-Functional Partnership : Collaborate with Sales, Product, Support, and Marketing to deliver a seamless customer experience.
- Process Optimization : Identify and implement scalable processes, tools, and best practices to improve efficiency and impact.
- Escalation Management : Act as the point of contact for critical issues and executive-level customer interactions.
- Talent Development : Recruit, onboard, and mentor team members to build skills and career growth.
- Data-Driven Insights : Use analytics to inform strategy, forecast risks, and identify opportunities for expansion.
- Success Metrics :
- Customer Health Score improvement across portfolios.
- Utilization and adoption rates for strategic products.
- Employee engagement and development outcomes.
About You : The best Customer Success Managers thrive under your leadership because you combine strategic vision with hands-on coaching. You are passionate about customer outcomes, team development, and operational excellence.
What Makes You Stand Out :
What's in it For You?
Create a job alert for this search
Tax Manager • Springfield, MA, US
Related jobs
Earn at least $1725 driving with Uber when you complete your first 153 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 4 days ago
Winsted Indust Pk, 145 Price Rd, Winsted, CT, 06098, US.Remote Work Schedule Availability?.This position entails access to export-controlled items and employment offers are conditioned upon an appl...Show moreLast updated: 29 days ago
Academic Advising & Learning Resources, College of Natural Sciences, PSU A.The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant researc...Show moreLast updated: 21 days ago
Build the future of employee leave.We're bringing much needed simplicity to the complex world of employee leave.Today, the process is baffling : going on leave (be it parental, medical, bereavement,...Show moreLast updated: 2 days ago
Earn at least $1325 driving with Uber when you complete your first 114 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 4 days ago Earn at least $1325 driving with Uber when you complete your first 114 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 4 days ago 
Look around you today, every store, home, hospital, school, was made possible by the coordination of architects and a team of professionals.
They are charged with the responsibility of creating our ...Show moreLast updated: 22 hours ago Earn at least $1325 driving with Uber when you complete your first 114 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 4 days ago 
A company is looking for a Senior Manager of Customer Support.Key Responsibilities Manage support queues across multiple channels and coordinate with cross-functional teams to resolve customer is...Show moreLast updated: 30+ days ago The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and c...Show moreLast updated: 30+ days ago 
We are a team of experienced finance and insurance professionals delivering integrated services through a collaborative, client-centered approach.
Our mission is to build lasting relationships while...Show moreLast updated: 30+ days ago Earn at least $1325 driving with Uber when you complete your first 114 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 4 days ago 
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 17 days ago Earn at least $1325 driving with Uber when you complete your first 114 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 4 days ago The University of Connecticut seeks an innovative leader to serve as the Director of Student Success, Equity, & Inclusion (Student Services Program Manager 1) at the UConn Stamford campus.Reporting...Show moreLast updated: 30+ days ago 
Customer Success Manager - Enterprise.At Chainguard, we are on a mission to secure the software supply chain by default.We are choosing to do this the right way, which is the hard way.Some have eve...Show moreLast updated: 1 day ago We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 17 days ago Academic Advising & Learning Resources, College of Natural Sciences, PSU A.The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant researc...Show moreLast updated: 7 days ago
- Promoted
Earn At Least $1725 For Your First 153 Trips, Guaranteed.
UberNew Hartford, CT, USFull-time +1
- Promoted
Program Manager
HowmetWinsted, CT, United StatesFull-time +1
- Promoted
Assistant Director of Student Success & Diversity (Hybrid Opportunity)
InsideHigherEdAmherst, Massachusetts, United StatesFull-time
- Promoted
Customer Success Manager
CocoonSpringfield, MA, USFull-time
- Promoted
Earn At Least $1325 For Your First 114 Trips, Guaranteed.
UberRussell, MA, USFull-time +1
- Promoted
Flexible $ : Earn At Least $1325 For Your First 114 Trips, Guaranteed.
UberBelchertown, MA, USFull-time +1
- Promoted
- New!
Customer Success Manager
MonographHartford, CT, USFull-time
- Promoted
Fast Pay - Earn at least $1325 in your first 114 trips, guaranteed.
UberBelchertown, MA, USFull-time +1
- Promoted
Senior Customer Support Manager
VirtualVocationsSpringfield, Massachusetts, United StatesFull-time
- Promoted
Accounting Manager
InsideHigherEdAmherst, Massachusetts, United StatesFull-time
- Promoted
Tax Manager
Vaco by HighspringBristol, CT, USPermanent
- Promoted
Quick Earnings : Earn At Least $1325 For Your First 114 Trips, Guaranteed.
UberBelchertown, MA, USFull-time +1
- Promoted
Remote Finance Director - AI Trainer ($50-$60 / hour)
Data AnnotationHolyoke, MassachusettsRemote
Full-time +1
- Promoted
Flexible schedule - Earn at least $1325 by driving 114 trips with Uber
UberBelchertown, MA, USFull-time +1
- Promoted
Director of Student Success, Equity, & Inclusion (Stamford Campus)
InsideHigherEdStorrs Mansfield, Connecticut, United StatesFull-time +1
- Promoted
Customer Success Manager - Enterprise
ChainguardHartford, CT, USFull-time
- Promoted
Remote FP&A Manager – AI Trainer ($50-$60 / hour)
Data AnnotationHolyoke, MassachusettsRemote
Full-time +1
- Promoted
Associate Director of Student Success & Diversity (Hybrid Opportunity)
InsideHigherEdAmherst, Massachusetts, United StatesFull-time