Team Lead Call Center IN- Part-Time Mon to Thursday 4 PM to 8 PM, Fri 10 AM to 2 PM Sat rotation

Overview

Versiti is a fusion of donors scientific curiosity and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute we enable life saving gifts from our donors and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine transplantation stem cells and cellular therapies oncology and genomics diagnostic lab services and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes higher quality services and reduced cost of care for hospitals blood centers hospital systems research and educational institutions and other health care providers. At Versiti we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Under the direction of the Contact Center Supervisors / Mangers this role will provide guidance coaching and assistance to the department associates while demonstrating the organizations core values and leading by example. Responsibilities also include routine Contact Center duties such as donor recruitment of existing donors through any of the contact center addition the role will execute data entry to keep donor profiles updated reach out to other departments to find solutions and ensure that policies procedures and protocols established for the organization and the department are followed. A Contact Center Team Lead is expected to be flexible and excel at a variety of roles and responsibilities. Team Leads act as a staff liaison and backup to management when Manager / Supervisors are not available.

Total Rewards Package

Benefits

Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical Dental and Vision Plans Paid Time Off (PTO) and Holidays Short- and Long-term disability life insurance 7% match dollar for dollar 401(k) voluntary programs discount programs others.

Responsibilities

• Demonstrates Versiti core values and displays the highest level of customer service to internal / external customers
• Responsible for all channel assignments as well as special event needs which includes special appeals related to general shortage community crisis blood type need etc.
• Recruits donors by promoting the opportunity to donate with Versiti Blood Centers
• Makes reminder phone calls to donors regarding appointments set for media and or special event drives.
• Interprets reports to accurately communicate results to staff
• Performs administrative / clerical duties as assigned in order to complete tasks related to the departments operation (ex. updating donor profiles data entry)
• Assists new associates in becoming familiar with the position including new hire training.
• Assists with on-going continuing education and development of staff
• Ensures Contact Center associates are present and productive; communicates concerns with supervisors
• Works with management to perform opening / closing duties
• Assists management in monthly coaching sessions to correct performance problems and achieve desired results.
• Perform some supervisory tasks in the absence of a supervisor but will not deliver disciplinary action.
• Performs other departmental duties as required such as assistance with daily huddle board preparation of department materials campaigns contests etc.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education

Experience

Knowledge Skills and Abilities

Tools and Technology

Key Skills

Anti Money Laundering,Gas Turbine,CNC,Jpa,Marine Services,ACCA

Employment Type : Part-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 1 - 3