Systems Support Engineer / IT Administrator

About Maddox

We are the nation's leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. Maddox has been recognized by Inc. Magazine as one of the largest, fastest-growing companies in America.

Maddox was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work.

Responsibilities

You will be responsible for supporting the technology experience of all Maddox employees and partners, the administration of network, surveillance, and building access control systems, and for handling both vendor management and administration of a wide-range of best-in-class industry software. The systems you will oversee touch every area of the organization.

Your work will enable your colleagues to perform their tasks with speed and efficiency, enabling them to purchase, recondition, and sell industrial transformers better than anyone else in the market. Your hands-on, proactive approach to maintenance, your speedy responses to support requests, and your ability to identify problems and solve them quickly will give Maddox a competitive edge.

You will respond to internal user support requests with the posture of a first-class customer success agent and resolve issues in a timely manner. You will provide users with access to systems, investigate and troubleshoot software and hardware failures, coordinate with external support teams and vendors, solve both documented and novel problems that arise within our various 3rd party systems, and replace faulty equipment.

You will proactively ensure that all Maddox team members have the technological tools they need to be successful. You will set up new users and change access permissions as roles change. You will maintain and support a fleet of devices deployed across the business. You will ensure that networks are online and that facilities are secured by functional surveillance and access control systems.

About Maddox's Systems

Maddox maintains a give-the-best / expect-the-best attitude. Our team is equipped with MacBook Pros, docks, and multiple external monitors. Our shop employees are equipped with iPads and related peripherals. We have a stipend-supported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones.

We exclusively employ cloud-based solutions that enable our team to work from anywhere. We prefer to integrate single-focus, best-in-class SaaS products, rather than rely on all-inclusive enterprise solutions. Solutions we currently employ include : Apple MacBooks and iPads, Apple Business Manager + Mosyle MDM, Google Workspace, Slack, Ubiquiti Unifi (Network, Protect, Access, UID), Zoom, RingCentral, Odoo, Pipedrive, Asana, Adobe products, Zapier, QuickBooks Time, Office 365, and others.

More about You

• You excel at delivering clear, timely communication via phone, email, and chat, with a keen eye for detail and a focused approach.
• You enjoy and are adept at engaging with customers of all technical backgrounds.
• You have a history of skillfully managing external vendor relationships to get tangible results that are aligned with key company objectives.
• Your ability to read the room ensures you provide the necessary balance of friendly courtesy and professionalism in interactions with employees and vendors at every level.
• Your work style prioritizes collective success over solo or "hero" efforts.
• You exercise strong systems thinking, and you're a proactive self-starter.
• You're comfortable and capable of triaging, researching, and resolving complex problems.
• You bring hands-on experience in network, surveillance, and / or door access control installation and configuration / management.
• You have a strong technical background, and as a fast learner, you quickly adapt to new technologies and user / business contexts.
• You have a knack for project management and a proven track-record of successfully delivered IT projects that drive business objectives forward.

Experience & Education

If you have 10+ years of related experience, that's great! We also love investing in promising early-career candidates with the right aptitude, attitude, and ambition. This is not an entry-level role; current professional experience is required. Network design, implementation, and project management experience is beneficial.

Basics

Full-time. The schedule is generally 8 : 00 AM to 5 : 00 PM local, with some flexibility required to coordinate support coverage with team members, perform network upgrades, special IT projects, aid manufacturing ops as needed, etc. Paid time-off, paternity / maternity leave, 401k matching, health / wellness benefits, etc. Smoke-free, drug-free workplace.

Travel

You will be primarily based out of our Greenville, SC area offices. Infrequent, short-duration travel to various Maddox facilities around the United States will be required from time to time.

Pay

Starting range with bonus : $70k-$100k, commensurate with applicable experience. Plus up to $1k / month wellness stipend and other benefits.

Pro Tip

We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.

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