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Customer Service

Customer Service

Caresoft Inc.Rochester, NY, United States
6 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Title : Customer Support

Location : Rochester NY

Duration : 12 Months

Responsibilities :

Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.

Provide accurate information regarding products, services, orders, and account status.

Troubleshoot customer issues and work with internal teams to resolve concerns quickly.

Document all customer interactions in the CRM system with accuracy and attention to detail.

Operational Excellence

Meet or exceed performance metrics such as response time, quality, and customer satisfaction.

Follow established processes while identifying opportunities to improve efficiency.

Support workload management by assisting peers and contributing to team goals.

Strategic & Project Support

Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives.

Provide input and feedback to improve workflows, training materials, and knowledge resources.

Collaborate with cross-functional teams to test new tools, systems, or procedures.

Other Duties

Support ad hoc assignments as directed by leadership.

Maintain a positive, professional attitude while representing the company brand.

Skills Required :

High School Diploma required, BS / BA Degree in Business, or related field (or equivalent experience) preferred

1-2 years experience in customer-facing role

Experience in a contact center environment strongly preferred

Ability to multi-task and manage multiple conflicting priorities

Ability to maintain composure through stressful situations

Proficient in Microsoft applications

Excellent written and oral communication skills required

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Customer Service • Rochester, NY, United States

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