Product Technical Support Manager - Chillers (remote)

Job Description

Why Join Us?

Be part of a global leader in Building Efficiency Solutions.

Lead a high-impact team driving innovation and reliability.

Collaborate with cross-functional experts in engineering, quality, and product development.

Make a difference in customer satisfaction and product excellence

What you will do

Johnson Controls is seeking an experienced and strategic Product Technical Support Manager to lead our global technical support operations for HVACR and Chillers. This role is responsible for managing a team of technical support engineers, driving product reliability, and aligning support initiatives with business goals. The ideal candidate will bring HVAC&R industry expertise, leadership experience, and a passion for continuous improvement. This position is remote for US based candidates.

How you will do it

Lead and manage a team of Product Technical Support Engineers across multiple product lines.

Set strategic direction for technical support initiatives and ensure alignment with organizational objectives.

Oversee the creation and maintenance of service documentation, technical bulletins, and updates to the Solutions Database.

Analyze warranty data and field feedback to identify systemic issues and drive corrective actions.

Collaborate with Engineering, Quality, and Product Management to enhance product reliability and lifecycle cost.

Champion the Continuous Improvement Process (CIP) across all supported products.

Represent the department in cross-functional leadership meetings and product development planning.

Mentor and develop team members, fostering technical expertise and leadership growth.

Ensure compliance with safety, ethical standards, and corporate policies.

Participate in on-site audits of plants, suppliers, and customer sites as needed.

What you will need

Bachelor’s degree in engineering or a related technical / scientific field.

10-15+ years of technical experience in HVAC&R, including leadership roles.

Proven ability to lead technical teams and drive strategic initiatives.

Advanced troubleshooting skills and deep knowledge of the refrigeration cycle.