Senior AR & Global Payments Analyst

Summary

Senior Accounts Receivable and Global Payments Analyst is a senior member of the Payments Department for North America within the ACN organization. This function handles all exceptions and escalations, while retaining focus on reporting as well as enhancements within the Payments Team. AR&GP Specialist III is a direct deputy of team's supervisor and holds responsibility for monitoring of agents and daily operations such as the escheatment process, chargeback management, dunning and collections processes, daily banking reconciliation for ACN Customers, Independent Business Owners and Agencies.

Major Tasks

• Retrieve monthly and yearly statements for accounting purposes; oversee daily banking reconciliation process to ensure no delays in cash flow
• Responsible for monitoring that payments, adjustments and chargebacks are loaded correctly by junior members of the team; review reporting related to Customer, IBO and Agency transactions created by junior staff, provide guidance
• Manage and monitor the escheatment process; engage in operational tasks if assistance required to meet deadlines for unclaimed property tax file submission to the state; coordinate work with other departments involved
• Manage the dunning and high usage procedures, flag potential risks opportunities; perform account clean-up, manage AR Aging and collection processes, write-off accounts as needed; point of contact for third parties like collection agencies, carriers and print vendors
• Own master reconciliation of chargebacks and disputes, ensure defence material is posted to all disputed transactions and is in compliance with the requirements
• Manage internal Month End processes, assess workload, distribute tasks as needed and cooperate with other departments to meet deadlines
• Work on escalations and issues flagged by junior team members; monitor confirmation files and act immediately to resolve errors or retrieve missing files
• Make sure any additional tasks or escalations are handled within SLA, KPIs are met and team priorities are clear
• Represent the Team and own project management on given available projects; require limited assistance from other team members
• Provide subject matter expert knowledge and support to the business on processing of requests and possible errors; gather fundamental knowledge and be able to take over and step in for the SV
• Resolve issues or alert managers about system or process issues that affect performance; take personal responsibility for system and procedural knowledge

Additional Duties

Required Skills & Experience

Competencies

Working Environment

Physical Requirements :

Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions on a case-by-case basis.

Security Training Requirement :

Please be aware that this position requires successful candidates to complete mandatory security training during their onboarding process. Security training is essential to our commitment to maintaining a secure work environment, protecting sensitive information, and ensuring the safety of our personnel. The specifics of the required security training will be communicated during the onboarding process. If you are prepared to fulfill this training requirement and are enthusiastic about contributing to our organization's security culture, we invite you to apply for this position.

Federal and State Disclaimer

ACN is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACN observes the Workers Fairness Act in South Carolina, protecting employees and applicants for employment with medical needs arising from pregnancy, childbirth or medical conditions related to pregnancy or childbirth This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.