Administrative Assistant - MPAS - Goodyear, AZ

Job Description

Job Description

Since 1962, Franklin Pierce University has empowered thousands of undergraduate and graduate students to achieve academic excellence and lead meaningful, successful lives. Drawing from our strong foundation in liberal education, we offer majors and programs that develop essential, professional skills; promote close connections between students, faculty members, and staff; and position our students to realize their potential through highly personalized, financially accessible academic offerings.

Position Summary :

The Administrative Assistant supports the Goodyear Academic Center. Reporting to the Arizona Program Directors of DPT (.5) and MPAS (.5), the Administrative Assistant is responsible for organization and management of a variety of program related tasks. The position requires initiative, critical thinking, and independent decision-making skills. The Admin Assistant, as a professional, is a proactive member of the College and assists DPT and MPAS program faculty. The position serves as the primary contact for the programs’ faculty.

Typical Schedule :

This is a 12-month non-exempt position, and the expected work schedule is Monday through Friday with specific hours as determined by the needs of the Center. The schedule may vary based on the number of hours needed to meet the job responsibilities. The individual holding this position may need to be available early morning, evening and weekends to meet the needs of the department and the University. Any overtime hours must be pre-approved by the supervisors.

SUPERVISION GIVEN TO :  N / A

ESSENTIAL POSITION DESIGNATION : This is not an essential position.

POSITION DUTIES AND RESPONSIBILITIES :

Essential Functions of the Position :

• Greet visitors at the center reception desk and provide center coverage. Answer multi-line telephone system, screening and transferring calls while handling general inquiries. Screen calls and visitors to determine nature of request of problem. Record and forward messages as necessary.
• Provide administrative support to the DPT and MPAS programs.
• Performs other specialized or technical administrative tasks related to the successful operation of the GAC.
• Ensure that required supplies are available for effective functioning of the GAC.

Perform regular supply closet inventory.

Create, update, and maintain CHNS graduate courses and faculty assignments in J1 each term. Perform other J1 duties as requested.

Non-Essential Functions of the Position :

None identified at this time.

EXPECTATIONS :

Contact : Students – Daily contact when on campus. Faculty and Staff – Moderate daily contact and interaction. Community and Vendors – Moderate contact with members of the community and vendors.

SPECIAL CONDITIONS OF EMPLOYMENT : Incumbent must be able to successfully complete a background check. Must possess a valid vehicle operator’s license to travel to campus locations.

Position Requirements / Skills / Abilities : :

A minimum of two years of relevant office experience, preferably with experience in an educational environment.  Excellent customer service skills including a pleasant phone manner are critical.

Knowledge of office protocol and professional etiquette including but not limited to the ability to handle confidential and sensitive information professionally.

Associate’s degree is desired, and bachelor’s degree is preferred.

Demonstrated knowledge and experience with office procedures and practices.

Ability to manage time and tasks well with multiple priorities and deadlines, must be detail oriented, self-motivated and have problem solving skills.

Excellent communication and interpersonal skills, coupled with the ability to work collaboratively and courteously with colleagues, including students, faculty, administrators, parents, and representatives from outside organizations.

Some experience with student information systems and data management desirable.

Ability to deal with effectively with students, parents, faculty, administration and other staff, including external constituents.

Must be able to successfully complete a background check.

Environmental Factors and Physical Requirements :

The incumbent must be physically able to lift various materials up to 25 pounds occasionally; such lifting is commonly limited to normal center activities such as moving chairs and tables. While performing required job tasks, physically able to remain seated for long periods, working at a computer, advising students, writing reports, and accepting or returning telephone calls. While performing required job tasks, the incumbent must be physically able to stand up to 15% of the time. Possesses dexterity abilities needed to perform typing, operate a computer and other office equipment, perform filing, arrange materials on bulletin boards, stooping to file in bottom drawers, and relate job responsibilities.

Confidentiality : The incumbent will access and use confidential information daily.  All information regarding students is protected by FERPA and considered confidential. Student information may only be shared with the student's express written permission. Confidential information may not be discussed or released without the express permission of the immediate supervisor or the Dean.

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