Move Team Employee

Airport Customer Service Representative

As the face of our customer, here's what you will do :

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

A Move Team Employee is a Specialty position within the Ramp Service classification that exists in designated locations allocated and authorized by United to perform work related to the movement of aircraft. A Move Team Employee must successfully complete the required training program, including annual recurrent training and testing, consisting of both United and Airport required training. Other responsibilities may include, but not limited to :

• Responsible for Aircraft Tows and maintenance pushback for United Airlines and Alliances
• Responsible for Movement of aircraft on taxiway with highspeed tug
• Coordinates movement of aircraft from remote locations to terminals, and from the terminals to remote parking areas
• Communicates with Operations Center and Aircraft Maintenance on all movements
• Support remotely parked aircraft with proper Ground Service Equipment (GSE), such as stairs, ground power units and air conditioning or heat carts
• Support the Auxiliary Power Unit (APU) shutdown team
• Constant communication with ramp tower and Federal Aviation Administration (FAA) tower while operating on live taxiway
• Maintain and service all tow ground equipment

What's needed to succeed (Minimum Qualifications) :

What will help you propel from the pack (Preferred Qualifications) :