Computer Support Specialist (Part-Time)

Job Title

Computer Support Specialist (Part-Time)

Agency

Texas A&M University - Central Texas

Department

Library Services

Proposed Minimum Salary

$14.00 hourly

Job Location

Killeen, Texas

Job Type

Temporary / Casual Staff (Fixed Term)

Job Description

The Computer Lab Technician provides first-tier IT support to library patrons by assisting with computers, scanners, printers, and related software such as Canvas and Microsoft Office. This position provides front-line troubleshooting for technology and access issues, and supports basic circulation workflows. The technician ensures a reliable, user-friendly lab environment that fosters digital access and enhances customer service within the library.

Applicants must be authorized to work for any US employer. The department is unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities :

Performs work in the support of the library providing patron assistance in the use of scanners, computers, sign-in procedures, applications, Canvas, library databases, reading list (formally e-reserves), Wepa printers, internet access, etc.

Monitors library equipment for damage, tampering, or loss; ensure copyright notice is on every piece of duplicating equipment.

Performs minor troubleshooting on computer lab equipment; reports to key personnel.

Reports major hardware and software problems through Information Technology Department ticketing system; reports to key personnel.

Assists AT / IT with installation and upkeep of software and computer technology; places “out of order signs” on sections that are being updated.

Position provides friendly and efficient basic library services to patrons at the circulation desk.

Provides printer maintenance including toner installation, printer troubleshooting, printer settings adjustment, paper jam removals, toner cartridge installation and reloading paper trays, etc.

Assists with data input, link checks, views or click reports for the e-reserves spreadsheet, as well as performing OCR on items.

Education and Experience :

High School Diploma or GED.

Two years of related experience in IT or equivalent combination of education and experience.

Preferred Qualifications :

Associates degree

Knowledge, Skills & Abilities

Strong customer service experience and communication skills.

Provides prompt, attentive, and friendly customer service in person, by phone, or virtually.

Must be dependable and have ability to professionally interact with patrons.

Must have strong work ethic and reliable attendance.

Applicants must demonstrate proficiency in Microsoft Office and Windows operating systems.

Prior experience using or supporting a learning management system (e.g., Blackboard, Canvas) is highly desirable.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is required to stand, walk, and sit. As well as stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move up to 25 pounds.

Position Hours : This is a part-time, non-exempt position; must be available to work weekdays, evenings, and weekends. Hours will be dependent on library needs, up to 19.5hrs.

Pay : $14 / hr

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the library. Performs additional duties as assigned.

Satisfactory criminal history background check appropriate for working around children.

To Apply :

Please apply directly on our Texas A&M University-Central Texas Job Site . Please submit a cover letter, a resume, and the contact information of three professional references when applying for this position.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and / or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity / Veterans / Disability Employer.