Field Support Specialist

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. Join our energetic team as a Field Support Specialist, where you will have the opportunity to change the lives of our customers and make an impact on the company!

This role is perfect for individuals who excel in customer service, possess strong communication skills, thrive in a fast-paced environment, and is willing to commute as needed. As a Field Support Specialist, no two days will look the same. You will be responsible for providing exceptional customer service while handling various financial tasks like making collection calls, taking loan applications to determine credit eligibility, closing loans, cash handling, preparing taxes and other administrative duties as needed.

Hourly Pay range : $15 - $20

As a Field Support Specialist, you will :

• Work in our centralized branch location to complete onboarding and a 5 - week training program
• Handle inbound and outbound calls for multiple locations, and support the branch's operations
• Once training is complete, you will be assigned to a nearby branch permanently and transition to the role of Financial Services Representative where you will focus solely on branch operations

Essential Duties and Responsibilities :

Questions

Completing call route daily

Update the borrower's record

Call approved and unmade applications to book the loan

Qualifications :

Education and / or Experience :

Physical Demands and Working Conditions :

Disclaimers :

Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.

Work Environment :

This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.