Toll Supervisor I

Job Description

Job Description

ITRCC is dedicated to delivering outstanding customer service that is built around our core values : Community, Actions, Reliability, Excellence, and Safety. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.

Why we’re different : ITRCC’s efficiency relies on our team members; at the ITRCC you won’t just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community and care for the wellbeing of our team members. We understand the importance of work / life balance while offering hybrid schedules for flexibility and productivity.

Summary :

11 : 00 PM - 7 : 00 AM Shift

Responsible for traffic management at assigned toll plazas to ensure efficient flow of traffic.

Relationships :

• Directly reports to the Toll Operations Assistant Area Manager.
• Works directly with other Toll Operations staff and Supervisors from other departments within ITRCC.
Responsibilities :
• General :

o Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC’s safety culture, attends all

safety training, and completes all compliance trainings as required by ITRCC.

o Upholds ITRCC’s core values : Community, Actions, Reliability, Excellence and Safety (CARES).

o Manage Traffic Management / Customer Service / Roadside Toll Collection System.

o Manager Plaza Operations (Master Fund Verifications, Breaks, Gate Replacements, Trouble Tickets, etc).

o Perform administrative Tasks (Scheduling, Payroll, Training and Development, Safety Compliance, Recaps, weekly and monthly reporting, , etc.)

o Use Communications - Written and Verbal, Radio Usage, Cross-Department Reporting.

o Interact with customers professionally and efficiently.

o Utilize company vehicles and assist in maintenance schedule and regular inspections of vehicle conditions.

o Perform general office housekeeping.

o Ensuring the safety of all toll collectors.

o Ensure plaza configurations are accurate at all times and performs and logs routine plaza checks.

o Monitor transactions and payment types via Remote Console.

o Serve as liaison between the TMC and field to report disabled vehicles and / or incidents.

o Observe for safety issues and

Qualifications :

Qualifications : (required)

Desirable Experience :

Working Conditions :

 Heavy : Standing, Walking and Sitting

 Heavy : Talking and Hearing

 Medium Physical Effort

 Heavy Computer usage

 Working area is inside and outside.

 Heavy phone and radio usage.

 Travel time required may be up to 10%