Desktop Support

Client : Essential Network Technologies

Location : Onsite in Saint Charles, MO

Job Summary

We are seeking a motivated IT Support Engineer to join our team and provide hands-on technical support across computer systems, networks, hardware, and software. The ideal candidate will have strong troubleshooting skills, customer service expertise, and experience with Office 365 administration. This role is critical in ensuring seamless operations, network security, and timely resolution of IT-related issues.

Key Responsibilities

• Provide end-user technical support for hardware, software, and network issues via phone, email, and in-person.
• Troubleshoot and resolve IT problems, escalating complex issues when necessary.
• Install, configure, and maintain operating systems, applications, and devices.
• Perform system updates, security checks, and preventive maintenance to ensure data integrity and compliance.
• Document support activities using a ticketing system and maintain accurate records of issues and resolutions.
• Assist with IT projects, upgrades, and system improvements as directed.

Qualifications & Experience

Skills & Competencies