Food & Beverage General Manager, Snowshoe Thompsons

Food & Beverage General Manager, Snowshoe Thompsons

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program

To Learn More, please review the Benefits Eligibility Summary.

General Manager Snowshoe Thompsons | Kirkwood Mountain Resort

We are seeking a guest-focused and operations-savvy General Manager to lead all aspects of Snowshoe Thompsons, a high-volume, family-friendly cafeteria located at Kirkwood's Timber Creek base area. Open daily during the winter season, Snowshoe Thompsons serves breakfast, lunch, and beverages to skiers and snowboarders especially beginners and families attending ski school. This position is ideal for a hands-on leader with experience in FOH and BOH operations, team development, and fast-paced service environments.

Situated adjacent to beginner terrain and ski school at Timber Creek, Snowshoe Thompsons is a go-to stop for guests looking to warm up, fuel up, and get back on the hill. Featuring cafeteria-style service, hot food stations, grab-and-go items, and a full bar, it's one of the most visited dining options on the mountain during the winter season.

Job Specifications

Employment Type : Full-Time, Winter Seasonal

Expected Pay Range : Starting at $68,640 annually

Housing : May Be Available

Schedule : Primarily mornings and afternoons; weekends, holidays, and storm days required

Key Responsibilities

Operations & Guest Experience

Oversee all FOH and BOH operations during breakfast and lunch service

Ensure a clean, safe, and welcoming atmosphere for families, ski school participants, and day guests

Maintain efficient flow through food lines, cashier stations, and seating areas

Ensure compliance with all food safety, alcohol service, and resort cleanliness standards

Monitor guest satisfaction and proactively address any issues

Team Leadership & Development

Recruit, train, schedule, and manage a seasonal team across culinary and front-of-house roles

Lead daily pre-shift meetings and promote a culture of teamwork, accountability, and service excellence

Conduct real-time coaching and seasonal performance evaluations

Support a positive, family-conscious service environment for a wide range of guests

Financial & Inventory Management

Track daily sales, labor, and food cost targets in alignment with resort goals

Oversee ordering, inventory, and waste reduction for food, beverages, and supplies

Collaborate with resort culinary leadership on menu updates and food presentation standards

Monitor POS systems, bar operations, and grab-and-go offerings for accuracy and consistency

Cross-Department Coordination

Work closely with Ski & Ride School, Events, and Mountain Dining teams for peak day planning

Adapt service models for holidays, weather-related surges, or special resort programs

Ensure team alignment with broader resort initiatives and guest service expectations

Requirements

3 5 years of food & beverage or quick-service management experience

Experience leading large, seasonal teams in high-volume environments

Strong multitasking and communication skills with attention to guest flow, quality of food, and staff management

High understanding of when to be agile with your business

Familiarity with POS systems, kitchen operations, and labor management tools

Serve Safe Manager, TIPs, and RBS certification (or ability to obtain within 30 days of hire)

Availability to work early mornings, weekends, holidays, and storm days

Ability to lift 50lbs and remain on your feet for extended shifts

Preferred Traits

Experience managing cafeteria-style or resort-based food operations

Passion for supporting families, kids, and first-time guests

A positive, lead-by-example approach and collaborative leadership style

Quick problem-solving abilities in dynamic service settings

High conflict resolution skills preferred.