Call Center Representative

Job Title : Customer Service Representative

Location : Remote (Candidates must reside in Ohio, Pennsylvania, West Virginia, or Annapolis, MD)

Project Description

We are seeking a Customer Service Representative who will leverage call center experience, customer service skills, problem-solving, and attention to detail to deliver a positive customer experience.

Key Responsibilities

• Answer inbound phone calls, chats, and / or emails.
• Conduct outreach phone calls and / or emails.
• Provide exceptional customer service to resolve inquiries.
• Follow scripted call flows and guidelines.
• Research and review customer issues using multiple systems.
• Communicate findings and outcomes clearly to customers.
• Escalate complex issues as needed.
• Accurately document call details and outcomes in call logs.
• Identify potential risks and trends and alert management.
• Transition quickly between multiple tasks as needed.
• Maintain professionalism and a positive demeanor at all times.
• Perform other duties as assigned.

Basic Qualifications