Student Financial Services Associate & A / R Billing Specialist

Student Financial Services Associate & A / R Billing Specialist

Franklin Pierce University is seeking an enthusiastic person to join our Student Financial Services team. This position will be responsible for student billing and accounts receivable functions. Other duties include office reception duties, providing customer service and general advising regarding student accounts and financial aid in person, by phone, via online chat and by e-mail. This role will support the Director of Student Accounts & Bursar.

General Responsibilities :

• Provide customer service for all visitors to the Student Financial Services Office. Greet students, families and other guests, answer telephone calls, emails, and live chat, referring questions to other staff members as appropriate.
• Respond to general financial aid and financing questions. Provide basic assistance with forms completion, scholarship searches, financing options.
• Schedule in-person and telephone appointments as necessary.
• Provide support to the Director of Student Accounts & Bursar in all aspects of student account transactions; billing; bill payment; statements; posting of financial aid; cash payments; credit cards and the like.
• Manage third party billing for graduate and online undergraduate populations.
• Perform billing, refund, and statement functions for graduate populations.
• Work with accounting to reconcile account variances related to graduate billing.
• Student account research and analysis as needed.
• Provide guidance to students who have been placed in collections.
• Accept cash / check / credit card transactions to settle student account balances.
• Collaborate with other departments on campus as needed to assist with financial clearance issues.
• Complete graduate and diploma clearance.

Qualifications :

Benefits

At Franklin Pierce, we prioritize the well-being, development, and satisfaction of our employees. We are committed to providing a supportive work environment and a range of benefits that align with your needs and aspirations. Explore additional details about Franklin Pierce University's vibrant community and the enchanting Monadnock Region through the following resources :

These resources offer valuable insights into the rich experiences awaiting you at Franklin Pierce University and the surrounding community. Come join us in shaping the future of education at Franklin Pierce!

Since its establishment in 1962, Franklin Pierce University has been a catalyst for the academic success and personal growth of numerous undergraduate and graduate students. Rooted in a robust liberal education foundation, we provide majors and programs that cultivate vital professional skills, foster close relationships among students, faculty, and staff, and offer personalized, financially accessible academic opportunities that empower our students to realize their full potential. Our impact extends across a diverse range of learners, including residential undergraduates, online students, and full-time graduate students, through our primary campus in Rindge, NH and additional online and graduate centers in Manchester and Lebanon, NH, Austin, TX and Goodyear, AZ. As we uphold our commitment to excellence, we continually explore innovative models and programs that build upon our rich legacy, guiding students to expand their knowledge, pursue their passions, and graduate as capable, engaged leaders. At Franklin Pierce University, we hold firm in our belief that establishing a lasting legacy involves supporting and preparing students to thrive as leaders and contributing members of society. To achieve this mission, we recognize the importance of fostering a diverse community comprised of exceptional individuals from various backgrounds, all dedicated to advancing our shared goals.

Notice of Nondiscrimination

Franklin Pierce University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment. Diversifying the student body, faculty, and administration is congruent with our mission. We value diverse populations and cultures including, but not limited to, ethnicity, gender, gender identity, national origin, neurodiversity, race, and religion. Franklin Pierce University is an EO / AA / Vet / Disability employer.