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Inside Sales/Relocation Specialist
Inside Sales/Relocation SpecialistPink Zebra Moving of Wilmington, NC • Wilmington, NC, US
Inside Sales / Relocation Specialist

Inside Sales / Relocation Specialist

Pink Zebra Moving of Wilmington, NC • Wilmington, NC, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Description :

We are seeking a highly motivated and experienced Inside sales / Relocation Specialist to join our team in Wilmington, NC . This position comes with the chance to earn commission in addition to your hourly rate. The ideal candidate will have a strong background in making estimates, referral marketing, and providing exceptional customer service. As a Relocation Specialist, you will be responsible for referral marketing, creating estimates, assisting clients in planning and executing their moves, and ensuring a smooth and efficient relocation process.

Key Responsibilities :

  • Estimate Preparation :

Conduct thorough assessments of clients' relocation needs

  • Use the NC Tariff to provide accurate and detailed cost estimates for moving services based
  • Review and explain estimates to clients, addressing any questions or concerns.
  • Referral Marketing :
  • Develop and implement referral marketing strategies to attract new clients.

  • Build and maintain relationships with real estate agents, corporate HR departments, storage facilities, assisting living homes, and property management
  • Track and analyze the effectiveness of referral marketing campaigns.
  • Client Consultation :
  • Answer all inbound calls

  • Consult with clients to understand their specific relocation requirements and preferences.
  • Provide expert advice on packing, transportation, and storage options.
  • Assist clients in selecting appropriate services and packages.
  • Follow up with potential and existing customers to secure bookings
  • Coordination and Planning :
  • Coordinate all aspects of the relocation process, including scheduling, logistics, and communication with the customer.

  • Ensure timely and efficient execution of all relocation activities.
  • Handle any issues or complications that arise during the relocation process.
  • Documentation and Compliance :
  • Prepare and manage all necessary documentation for relocations.

  • Ensure compliance with company policies, North Carolina tariff regulations, and legal requirements.
  • Customer Service :
  • Provide exceptional customer service throughout the entire relocation process.

  • Address client concerns and complaints promptly and effectively.
  • Follow up with clients post-relocation to ensure satisfaction and obtain feedback.
  • Qualifications :

  • Proven experience as a Relocation Specialist or in a similar role.
  • Strong knowledge of relocation processes, including estimating, logistics, and NC Tariff rules and regulations
  • Excellent referral marketing and networking skills.
  • Outstanding communication and interpersonal abilities.
  • Punctuality
  • Detail-oriented with strong organizational and planning skills.
  • Ability to handle multiple tasks and work under pressure.
  • Proficiency in relevant software and technology.
  • Preferred Skills :

  • Experience in the moving or logistics industry.
  • Knowledge of real estate and housing markets.
  • Bilingual abilities are a plus.
  • How to Apply :

    If you are a proactive and customer-focused professional looking to make a difference in the relocation industry, we encourage you to apply.

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    Inside Specialist • Wilmington, NC, US

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