Operations Manager - Moving Company

Job Description

Job Description

Benefits :

• Bonus based on performance
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

We are seeking a highly organized and results-driven Operations Manager to oversee the daily operations of our moving company! The ideal candidate will have strong leadership skills, a solid understanding of logistics, and a commitment to providing exceptional customer service. As the Operations Manager, you will be responsible for managing the moving teams, coordinating schedules, optimizing processes, and ensuring the successful execution of all moving projects. Your role will be crucial in maintaining our reputation for reliability and professionalism.

Key Responsibilities

Manage Daily Operations : Oversee and coordinate all aspects of moving operations, including scheduling, logistics, and resource allocation to ensure smooth and efficient service delivery.

Team Leadership : Lead, train, and motivate the moving teams, ensuring high levels of performance, safety, and customer satisfaction. Conduct regular performance evaluations and provide constructive feedback.

Customer Relations : Serve as the primary point of contact for customers, addressing any issues or concerns promptly and professionally. Ensure all customer needs are met and that service delivery exceeds expectations.

Logistics Coordination : Plan and optimize routes, manage fleet maintenance, and ensure all equipment and vehicles are in good working condition. Coordinate the allocation of resources to meet job requirements.

Process Improvement : Identify areas for operational improvement and implement strategies to enhance efficiency, reduce costs, and improve overall service quality.

Compliance and Safety : Ensure all operations comply with industry regulations, safety standards, and company policies. Conduct regular safety training and audits.

Inventory Management : Oversee the inventory of packing materials, moving equipment, and supplies. Ensure that stock levels are maintained and that all materials are available as needed.

Budgeting and Cost Control : Assist in the development of operational budgets and monitor expenses to ensure cost-effective operations. Identify opportunities to reduce costs without compromising service quality.

Reporting and Analysis : Maintain accurate records of all operations, including job completion reports, incident logs, and customer feedback. Analyze data to identify trends and make informed decisions.

Vendor Management : Establish and maintain relationships with suppliers, contractors, and other external partners to ensure reliable service and competitive pricing.

Qualifications

Education : Bachelors degree in Business Administration, Logistics, Operations Management, or a related field preferred.

Experience : Minimum of 3-5 years of experience in operations management, preferably in the moving, logistics, or transportation industry.

Leadership Skills : Proven experience in leading and managing teams, with the ability to inspire and motivate staff to achieve high levels of performance.

Customer Service : Strong customer service orientation with excellent communication and problem-solving skills.

Organizational Skills : Exceptional organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.

Technical Skills : Proficiency in using logistics software, fleet management tools, and Microsoft Office Suite.

Analytical Skills : Ability to analyze data and metrics to make informed decisions and improve operational efficiency.

Physical Requirements : Ability to lift and move heavy objects, as needed, and work in various environmental conditions.

License / Certifications : Valid drivers license required; commercial drivers license (CDL) preferred.