Customer Success Specialist

Customer Success Specialist

The Customer Success Specialist is responsible for developing and executing a strategy for facilitating and growing long-term agreements for contracted services within the CED Industrial Solutions Network with a special focus on delivering a first-class customer experience. This role will follow an adopt, expand, and renew strategy to analyze current contracts and nurture them by performing regular customer satisfaction surveys, dashboards and other customer touch points and will use data to drive insight and further the customer experience. Ideal candidates will have a background focused on sales programs and a desire to understand the needs and wants of all clients within this market segment. This position is an introduction to the mainstream services program, assisting customers achieve their desired outcomes, developing a strong understanding of the service portfolio and an expansion into business development. This will be a territory-defined role that reports to the AIMM Services Division Manager. There is a requirement to interact with other team members in the Industrial Solutions Network to deliver the best possible client experience. These team members include; profit centers, other services BDL's, the service center and service technicians. Reports to : Customer Success Manager - AIMM Services

Minimum Qualifications :

• Bachelor's degree or equivalent professional experience
• Demonstrates strong interpersonal and written / verbal communication skills.
• General interest in technology and manufacturing

Additional Competencies :

Working Conditions :

Supervisory Responsibilities :

No

Essential Job Functions :

CED is an Equal Opportunity Employer - Disability | Veteran Compensation Range : The compensation range for this position is $26 to $28 hourly.