Client Account ManagerEnhanced Computing Solutions • 21152, MD, US

Client Account Manager

Enhanced Computing Solutions • 21152, MD, US

30+ days ago

Job type

Full-time

Job description

Job Description

overview

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Account Manager plays an important role in making sure that happens.

The Account Manager is responsible for the frontend of client communications. They manage client accounts to assist with onboarding, customer success, and upselling.

When help is needed the Service Delivery Manager can assist with service related issues to ensure customer retention.

RESPONSIBILITIES & TASKSCustomer service

Initiate contact to introduce yourself as their main POC
Delight our Clients with a Friendly, Quick and Helpful Experience
Advocate for clients to ensure they are getting what they need
Introduce new services and upgrades to clients
Track upselling opportunities in our software
Track customer feedback scores

team work

Follow the communication cadence developed for consistency

Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks

Identify opportunities for improvement and make constructive suggestions for change

Contribute to the process of innovative change effectively

Undertake other duties as required by the Executive Team

skills and attributesdesired

Ability to be reassuring and see issues through to resolution

Great Communications skills, founded in being a good listener

Detail oriented

A deep desire to deliver an amazing Client Experience

The ability to keep up with & adapt to the fast-paced IT world

Tech-"Savy"

Perks

We offer Health / Dental and Vision coverage

An easy-going environment and culture (we all enjoy what we do)

Private Office

A Company Laptop

A Proactive Approach to Ongoing Training to help you develop life-long skills

401K

Salary : $65-70k

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Client Account Manager • 21152, MD, US

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