Customer Services Representative

Customer Services Representative at Professional Health Care Services

Do you have a passion for helping people, strong attention to detail, and thrive in a fast-paced, meaningful environment? We're looking for a Customer Service Representative (CSR) to be the first point of contact for patients in need of Durable Medical Equipment (DME) and supplies. This role is the heartbeat of our operations — balancing compassion, accuracy, and efficiency to ensure patients receive the equipment they need when they need it.

Responsibilities

• Answer incoming calls with professionalism and empathy, identifying customer needs and providing effective solutions.
• Process DME and supply orders received by phone, fax, mail, or in person.
• Accurately enter new and updated patient information into the database, including demographics, insurance, and physician details.
• Verify insurance coverage and patient diagnosis to qualify orders.
• Coordinate delivery schedules and communicate with patients, caregivers, and internal teams.
• Assist with inventory checks and equipment ordering as needed.
• Participate in on-call rotation to support after-hours patient needs.

Requirements

If you are compassionate, organized, and ready to provide top-notch support to those who depend on medical equipment every day, we want to hear from you!

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