Case Coordinator

POSITION SUMMARY :

The Staffing Coordinator plays a pivotal role in our home care setting, responsible for efficiently

coordinating and scheduling home health aides to meet the needs of our patients. This role involves

maintaining effective communication with both our home health aides and contracted facilities, ensuring

the seamless provision of care. The Staffing Coordinator will also be involved in incident reporting and

investigation, collaborating closely with other departments to enhance overall patient care.

JOB DESCRIPTION :

1. Staffing and Scheduling : Develop and manage daily schedules for home health aides based on

patient needs and contractual obligations. Ensure adequate coverage for all patients while optimizing

the efficiency of staff schedules. Proactively address and resolve scheduling conflicts or issues.

2. Communication : Maintain regular and clear communication with contracted facilities to

understand patient status, care requirements, and any specific considerations. Collaborate with home

health aides to relay patient information, care plans, and any changes in scheduling. Serve as a point of

contact for addressing and resolving communication issues between home health aides and contracted

facilities.3. Incident Reporting and Investigation : Promptly report and document any incidents or issues

related to patient care, staff performance, or contractual obligations. Collaborate with relevant

departments to thoroughly investigate incidents and implement corrective actions. Ensure compliance

with all relevant regulations and guidelines in incident reporting and resolution.

4. Collaboration with Other Departments : Work closely with Compliance and Recruitment to

ensure home health aides meet all necessary qualifications and certifications. Collaborate with the

Nursing Department to implement improvements based on incident investigations and reports.

Coordinate with Payroll / Billing and Authorizations to address any billing or payment issues related to

staffing.

5. Reporting : Run daily reports to monitor and evaluate the efficiency and effectiveness of staffing

schedules. Provide regular reports to management on staffing trends, incidents, and other relevant

metrics. Analyze data to identify areas for improvement and implement changes to enhance overall

performance.

RESPONSIBILITIES :

1. Responsively address issues conveyed through messages, ensuring timely resolution.

2. Document and communicate changes, incidents, and issues related to patient care.

3. Verify and document the attendance of caregivers throughout the day.

4. Assign skilled aides to patient cases, proactively arranging replacements when needed.

5. Streamline methods to maintain consistent patient care and staffing.

6. Aim for continuity of care by consistently assigning the same providers to patients.

7. Report staffing status to the Lead Coordinator, Supervisor, and Directors of Coordination.

8. Communicate corrective actions for caregivers to supervisors and Human Resources.

9. Implement corrective actions based on identified issues using established guidelines.

10. Maintain precise reports, including availability, coverage, and missed visits.

11. Review compliance statistics to ensure all workers meet employment prerequisites.12. Actively participate in fostering a collaborative team environment.

13. Address and resolve caregiver complaints in conjunction with management staff.

14. Handle phone calls effectively, routing them appropriately.

15. Perform various general office duties such as organizing, filing, and scanning.

16. Maintain a professional demeanor and appearance.

17. Execute assigned clerical and data entry tasks as directed by the Lead Coordinator, Supervisor,

and Directors of Coordination

18. Required to be on-call and assist with scheduled On-Call duties as required by the Supervisor.

WORK ENVIRONMENT : Works in an office environment with regular exposure to staff and patient

elements and occasional stress.

COGNITIVE REQUIREMENTS : Must work cooperatively with others and perform a wide variety of

complex and complete tasks involving office equipment and machinery.

QUALIFICATIONS :

• A college degree in healthcare administration, business, or a related field is required or has

proven experience in staffing coordination, preferably in a home care or healthcare setting.

Benefits : 401(k) matching

Health insurance

Dental and Vision insurance

Disability insurance

Family leave

Life insurance

Paid orientation

Paid training

Paid time off

Referral program

Holiday pay

Paid Time Off