Medical Assistant

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Medical Support Specialist Specialty Coordinator assists Concentra centers with scheduling, reporting, billing, and preparing for specialty patient visits including surgery. This role performs all administrative duties associated with Medical Group practice within a specific center or market.

Responsibilities

• Review second level text for specific protocols requested by client and advise specialty physician accordingly.
• Obtain authorizations from clients and insurance carrier for specialist treatment as prescribed by physicians.
• Report denials or delays to center manager.
• Obtain authorizations for patient referrals to specialists, diagnostic testing and surgeries.
• Inform physician if authorization request is denied.
• Maintain records of all referrals and complete monthly reports
• Make appointments for patients with specialists.
• Make appointments for patient follow-ups.
• Contact patients who miss an appointment and / or report missed appointment to employer.
• Notify patients of all appointments
• Type ortho first reports; process and mail reports to employers and insurance carriers
• Type and mail status update reports
• Track and manage transcription reports.
• Maintain filing system for specialist charts.
• Review and process all charge tickets.
• Assist clinic manager in prioritizing work activities, evaluating effectiveness and modifying activities when necessary.
• Meet deadlines for work assignments and inform supervisor of work status and progress.
• Communicate and work with other staff to ensure efforts are coordinated and a high quality of service is provided.
• Create daily and monthly billing and MRI / Scan utilization reports.
• Assist Front Office personnel by answering telephones, registering patients, and discharging patients.
• Utilize formal channels of communication to report concerns, personal requests, and patient issues.
• Respect patients' right to privacy and confidentiality
• Maintain an orderly and professional working atmosphere.
• Understand and follow department's organizational policies and procedures.
• Assist with additional tasks to support clinic operations, including but not limited to, results reporting, drug screening, and rooming patients.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level : High School Diploma or GED

Job-Related Experience

Job-Related Skills / Competencies

Additional Data

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This position is eligible to earn a base compensation rate in the state range of $20.02 to $26.02 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and / or seniority.

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability / veterans