Dental Hygiene Clinic Front Desk Manager (10 Month Position)

About Middlesex Community College

Middlesex Community College (MCC), established in 1970, provides access to affordable education to prepare individuals for success and lifelong learning. We promote academic excellence, provide workforce development opportunities, and empower all learners to become productive and socially responsible members of our local and global communities. The College offers classes on both the Bedford and Lowell campuses, as well as a robust online course offering. MCC is committed to transforming lives as we educate, challenge, and support all students as evidenced in our strategic plan.

Job Description

Title : Dental Hygiene Clinic Front Desk Manager (10 Month Position)

Unit : AFSCME Administrative Assistant I, Grade 15

Department : Health Division

Reports to : Dental Clinic Operations Manager

Date : October 23, 2025

General Summary : The Dental Hygiene Department Front Desk Manager provides comprehensive administrative and operational support for the Middlesex Community College Dental Hygiene Clinic. Working under the direction of the Dental Clinic Operations Manager, this position coordinates front desk functions to ensure smooth daily operations, effective communication among patients, students, and faculty, and the highest standards of professionalism and service.

The Front Desk Manager plays a key role in optimizing the appointment system, maintaining patient records and financial transactions, and ensuring an efficient environment that supports both clinical education and quality patient care.

Duties and Responsibilities

Patient Reception and Communication

• Greet and welcome patients and visitors, providing courteous and professional service.
• Check in patients according to clinic protocols; verify and update demographic information.
• Provide and collect new patient paperwork; assist patients with forms as needed.
• Present financial policies and collect payments at the time of service.
• Answer and direct telephone calls and emails that are routed to the MCC Dental Hygiene Clinic, schedule appointments, and relay messages accurately.
• Maintain a clean and organized reception area with appropriate patient education materials.

Appointment and Scheduling Management

Administrative and Financial Operations

Collaboration and Support

Requirements

Applicants must have at least two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, dental assisting, dental hygiene, or a related field. The major duties of which included one or more of the following functions : purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration, or program management.

In lieu of the required experience, an associate's or higher degree with a major in business administration, business management, or public administration may be substituted for the required experience. An associate's or higher degree with a major other than in business administration, business management, or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Preferred Qualifications

Knowledge, Skills, and Abilities

Additional Information

Salary Range : $44,827.25 is the starting salary for an AFSCME, Grade 15, Step 1, prorated to a 10-month position. Employees of Middlesex Community College are considered employees of the Commonwealth of Massachusetts and receive benefits, which include :

Location : Lowell campus with occasional travel to Bedford as needed.

Hours : 37.5 per week, schedule to be determined upon hire; This position runs annually from September through June.

Expected Start Date : December 2025.

Application Deadline : November 13, 2025.

Application Instructions

All applicants must apply online by submitting :

Pre-Employment Requirements

The College will not sponsor applicants for work visas.

All offers of employment at Middlesex Community College are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates, as deemed necessary.

Middlesex Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at careers@middlesex.edu.

Middlesex Community College strives to make the application and interview process accessible for all applicants but understands that applicants may still encounter barriers due to ability, language, or technology. If we can make the process any more accessible for you, contact Human Resources at 781-280-3546 or careers@middlesex.edu.

J-18808-Ljbffr