Desktop Support Technician - IS Client Services - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Overview

Desktop Support Technician - IS Client Services - Full Time 8 Hour Days (Non-Exempt) (Non-Union) at USC CERPP (Center for Enrollment Research, Policy and Practice). The Desktop Support Technician is responsible for the support of the user community. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows : imaging of PCs, Laptops and MACs using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.

Responsibilities

• Provide technical and troubleshooting assistance to Keck Medicine of USC end users as required.
• Provide superior customer service, training and support to Keck Medicine of USC end users as required.
• Adhere to Keck Medicine of USC IT processes and practices.
• Identify and recommend ways to improve processes to Keck Medicine of USC IT Client Services team.
• Communicate and escalate customer service issues to management in order to resolve quickly and efficiently.
• Responds to questions from users or escalates their issues to an IT manager at Keck Medicine of USC IT.
• Assist in the installation, repair and maintenance of work stations at all Keck Medicine of USC hospitals and clinic locations.
• Prepares defective parts for shipment to manufacturer.
• Assist in maintaining records or parts inventory for spare equipment.
• Attends vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.
• Ability to perform on-call duties.
• Performs other duties as assigned.

Required Qualifications

Preferred Qualifications

Required Licenses / Certifications

The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate's work experience, education / training, key skills, internal peer equity, and applicable laws and contractual stipulations.

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