Customer Service Advisor

Customer Service Advisor

At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs.

Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone.

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.

Deliver a positive first impression to each guest with a warm, friendly greeting

Present oil change options and additional services based on manufacturer recommendations

Build trust and win repeat, loyal customers

Evaluate customers' needs, working quickly and efficiently

Provide hands-on assistance under the hood as needed

Master products, services, and company knowledge

Have effective interpersonal, oral communication skills

You enjoy interacting with people face-to-face

You are friendly and ready to work as part of a customer-focused team

Have an eagerness to learn and grow

You can occasionally lift up to 50 pounds

Have full mobility and the ability to work with your hands above your head

Can stand for extended periods of time and climb stairs

Benefits include :

Competitive pay & flexible work schedule

On-the-job training

Paid biweekly

Company provided uniforms and tools

We promote from within - a commitment we are passionate about

No late evenings

Paid time off and holidays

Medical, dental, vision, and 401(k) savings plans

• Terms and conditions apply, and benefits may differ depending on location

Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.