Principal Specialist - IT ETRM Systems - 2410003196

The Principal Specialist - IT ETRM Systems is responsible for supporting the ION RightAngle application and related system customizations and integrations. The role requires strong systems support, communication and organizational skills with focus on customer service.

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

• Essential Duties and Responsibilities :
• Interact daily with end-users, developers, and managers to support and enhance RightAngle
• Document issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutions
• Field questions from end-users and assist with data issues
• Create and maintain system functional design documents
• Complete analysis, testing and deployment for RightAngle system upgrades, patches, and custom code releases.
• Follow defined change management procedures and internal guidelines
• Availability to support after hours on business-critical situations and scheduled tasks
• Contributes to best practice library and mentors’ other team members
• Must be able to work on multiple simultaneous tasks with limited supervision
• Ensure requirements are being met in accordance with corporate compliance
• Ensure proper communication to all levels of the organization
• Education and / or Experience, Knowledge, Skills & Abilities :

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below :

Bachelor's degree preferably in Information Technology, Information Systems or related area

Excellent customer service, interpersonal, communication and team collaboration skills

10 years of experience in application support

Strong understanding of Physical (Oil, NGLs, Refined Products) & Financial commodities

A strong understanding of SQL and relational database concepts

Familiarity with SDLC processes such as Agile, Waterfall, etc.

Experience working with ticketing systems such as Remedy, ServiceNow

Familiarity with front to back-office system data flow in RightAngle, including but not limited to Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory and Settlements

Ability to create complex pricing provisions and report views

Capable of testing business scenarios in RightAngle from deal capture to invoicing

Excellent analytical and problem-solving skills, strong organizational skills, attention to detail

Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards

Required experience is commensurate with the selected job level :

The Senior IT Specialist level requires a Bachelor’s degree or equivalent experience and 5-8 years of relevant job related experience

The Lead IT Specialist level requires a Bachelor’s degree or equivalent experience and 8+ years of relevant job related experience

The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job related experience.

Preferred Qualifications :

Experience with ION RightAngle S20+ is preferred

Previous experience in Oil & Gas industry is a plus

Advanced Excel skills & Intermediate skills in other MS Office applications

EOE

Job Type : Full-time

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule :

8 hour shift

Monday to Friday

Work Location : In person