Customer Support Specialist

Customer Support Specialist

As a Customer Support Specialist at Umbrella BPO, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience.

Key Responsibilities :

1. Customer Support :

• Provide prompt and efficient support to clients via phone, email, chat, or via client CRM software.
• Address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.

2. Technical Troubleshooting :

3. Process Improvement :

4. Documentation :

5. Client Communication :

6. Quality Assurance :

7. Adaptability :

Qualifications :

Working Conditions :

This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines. If you are passionate about delivering exceptional customer support, have a keen interest in business process outsourcing, and thrive in a dynamic environment, we invite you to apply for the Customer Support Specialist position. Join our team and contribute to the success of our clients through outstanding service and support.