Senior IS Change Manager

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how would YOU put our drinks on every table?

Summary Description:

Skilled Change Manager to focus on the people side of change – including process and system improvements and new technology, integration, and solution rollouts. Working as part of the PMO team, this role will participate in highly visible cross-functional initiatives and partner with business leaders, business analysts and change management leaders to support the execution of key projects across the organization.

The Change Manager will be involved in multiple projects concurrently working to provide the analysis of stakeholders, help establish training and communications plans, and other documentation. This role will also focus on performing impact analysis, identification and tracking of KPIs and success measures, and risk mitigation.

As needed, the Change Manager will be involved in establishing change networks and working with employees serving in a change agent capacity. A passion for rolling out new technology in a global organization, the impact of change on individuals, and understanding change management principles is critical to being successful in this role.

Duties:

• The primary focus will be creating and implementing change management plans that minimize employee resistance and maximize employee engagement
• Develop, deploy and apply a set of consistent processes, tools and templates for the people side of change caused by projects and organizational change efforts
• Work with project teams to integrate change management activities into the overall project plan
• Monitor project schedules for communications and training deliverables
• Establish parameters to measure the effectiveness of change management activities
• Identify both expected and potential points of resistance to change and develop mitigation strategies
• Administer surveys to collect employee feedback and derive themes and corrective actions
• Conduct impact analysis studies for the rollout of technology
• Create sponsor roadmaps and ensure execution of sponsorship activities
• Develop and maintain change agent networks
• Perform change management training requirements analysis
• Support the development of training plans, curriculum, schedules, enrollment and delivery of effective end-user training
• Proactively work with change leaders to identify and assess stakeholders in context of change being introduced.
• Work with change leaders to develop/ redefine/ confirm roles, procedures, responsibilities, accountabilities, support systems and incentives that address and reflect the changes identified.
• Interact with a diverse group of stakeholders and subject matter experts to critically evaluate information gathered from multiple sources, reconciling conflicts and decomposing information into change activities
• Partner with specialists in HR, training and communication to support the execution of change activities

Skills/Qualifications:

Essential

• Excellent people skills to interact with staff, colleagues, cross-functional teams, and third parties.
• Strong organizational, analytical and problem-solving skills with great attention to detail
• Exceptional communication skills - both written and verbal.
• Excellent active listening skills
• Ability to establish and maintain strong relationships
• Flexibility in dynamic environments with ability to adapt to shifting priorities
• Resilient and tenacious with a propensity to persevere
• Must be a team player and able to work collaboratively with and through others

Desirable

• Change Management Professional designation (strongly preferred)
• Project Management Professional designation (not required)

Education and Experience:

• BA/BS in Business, Technology, General Management
• 4-6 years of experience with change management projects, leveraging knowledge and skills in change management principles, methodologies and tools
• 2-4 years of project/program management experience, preferably in an IT environment

Working Conditions:

• Physical Demands– Continuously sitting for prolonged periods, as the job is administrative in nature.
• Visual/Sensory – This position requires attention to detail, requiring attention with one or two senses at a time.
• Work environment – Work and environment fasted paced, requiring ability to remain focused under pressure.
• Mental Stress – There is pronounced pressure from deadlines, project management, accuracy or similar demands.
• May be required to travel up to 15% - 20% of the time based on business needs
• Must comply and acknowledge the 'Refresco Home-based Job Requirements' policy reviewed during new hire's onboarding.

Other Duties:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

A Career with Refresco

Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you’ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.

Refresco Beverages US, Inc. offers competitive pay and comprehensive benefits, which include:

Pay Range: $130,000 - $145,000 plus eligibility for performance-based bonuses based on company objectives.

Cell Phone Allowance: $63.50 per month

Status: Exempt

• Medical/Dental/Vision Insurance
• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D Insurance
• Pet Insurance
• Legal Benefits
• 401(k) Savings Plan with Company Match
• 12 Paid Holidays, Vacation, and Paid Time Off
• Well-being Benefits
• Discount and Total Reward Programs

The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, type of shift worked, systems that measure earnings by quantity or quality of production, and business or organizational needs.

Application deadline: December 12th, 2025 (the application deadline is a good-faith estimate and may be extended in certain circumstances)

Join Refresco TODAY and enjoy a rewarding CAREER!

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Refresco Beverages US, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.