Customer Service Rep.

Job Description

Job Description

AppleOne has partnered with a company in Fountain Valley needing Customer Service Representatives. The role calls for someone with technical aptitude, who is good with "tinkering" (cars, computers, etc.). The role is a three-month role. Might go perm for the right person.

Responsibilities :

Answers inbound calls from end users seeking technical support.

• Answers and conducts chat inquiries with website visitors.
• Stays in "Available" status when logged in on the phones at all times unless completing call
• Follow-up work, work designated by Lead, or on break / lunch.
• Records all phone calls in CRM. Continually updates CRM records with accurate information.
• Responds to callbacks, email, and chat inquiries as assigned by Lead.
• Responds to callbacks, email, and chat inquiries as assigned by Lead.
• Reports all irregular issues and problems to Lead for resolution.
• Maintains good communication with Lead, office staff members and outside contacts.
• Any or all duties assigned by Lead

To perform the job successfully, an individual should demonstrate the following competencies :

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include ability to adjust focus. May be required to lift up to 50 pounds.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here :

https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here :

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1186

Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.