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Front Desk Agent-Hampton Inn - Biloxi / Ocean Springs, MS

Front Desk Agent-Hampton Inn - Biloxi / Ocean Springs, MS

Blue Sky Hospitality SolutionsBiloxi, MS, US
30+ days ago
Job type
  • Full-time
Job description

Front Desk Agent

The Front Desk Agent is the first point of contact for guests and plays a key role in delivering outstanding service at the Hampton Inn Biloxi / Ocean Springs. This position is responsible for ensuring a smooth check-in / check-out process, handling guest requests efficiently, and creating a welcoming environment for every guest.

Key Responsibilities :

  • Greet guests with a warm, genuine smile and assist them throughout their stay
  • Perform check-in / check-out procedures accurately and efficiently
  • Answer phone calls, make reservations, and manage room availability using the property management system (OnQ experience is a plus)
  • Resolve guest concerns and complaints in a courteous and professional manner
  • Process payments and maintain accurate records of transactions
  • Coordinate with housekeeping and maintenance departments to ensure room readiness and guest satisfaction
  • Provide information about hotel amenities, local attractions, dining options, and directions
  • Maintain a clean and organized front desk and lobby area
  • Follow all Hilton brand standards and property policies, including safety and security procedures

Qualifications :

  • High school diploma or equivalent required; hospitality or customer service experience preferred
  • Strong communication and interpersonal skills
  • Ability to remain calm and professional in a fast-paced environment
  • Proficient in basic computer skills; experience with hotel PMS systems (especially Hilton OnQ) is a plus
  • Must be available to work flexible shifts including nights, weekends, and holidays
  • Dependable, punctual, and team-oriented

    • Physical Requirements :

  • Must be able to stand for long periods of time
  • Frequent walking, bending, and reaching
  • Ability to lift up to 25 lbs as needed

    • What We Offer :

  • Competitive pay
  • Hilton Team Member Travel Program
  • Opportunities for advancement within the company
  • Supportive and friendly team environment
  • Employee recognition programs
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    Front Desk • Biloxi, MS, US