Enterprise Customer Success Manager

A company is looking for an Enterprise Customer Success Manager to ensure client satisfaction and drive revenue growth.

Key Responsibilities

Lead onboarding and implementation processes for enterprise customers

Develop ongoing communication strategies to enhance customer engagement and satisfaction

Manage renewals and upsell opportunities while tracking key success metrics

Required Qualifications

Bachelor's degree in Business, Marketing, Communications, or a related discipline preferred

Minimum 6+ years of Customer Success experience in data / software as a service

Experience in SaaS or startup environments is a plus

Proven negotiation skills for contracts, including upselling and renewals

Strong familiarity with Salesforce and proficiency in CRM software