Senior Manager, Customer Success

A company is looking for a Senior Manager, Mid-Market Customer Success to lead their Customer Success team.

Key Responsibilities

Lead and manage a team of Customer Success Managers serving over 1,100 mid-market customers

Drive adoption, retention, and expansion strategies to meet NRR and churn targets

Utilize customer success platforms to monitor customer health and guide data-driven decisions

Required Qualifications

3+ years of experience in Customer Success leadership within a SaaS environment

Strong people management skills with experience in hiring and building teams

Proven track record of driving retention and achieving NRR goals

Experience working cross-functionally with Product, Sales, and Marketing

Expertise in customer success platforms; experience with Planhat is a plus