Reservations Manager

Join A Diverse And Talented Team In Boston

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.

In this position, you will manage a team of Sales and Communications Agents that work directly with individual and group guests, both in advance of arrival and while in house. You will lead by example, directing the team to establish strong product and destination knowledge, maintain benchmark standards and prepare the operational teams to ensure seamless and thoughtful stays for arriving guests. With the Commercial team, you will achieve sales targets, maximize efficiencies to optimize revenue opportunities and will serve as a technical expert on a variety of systems that provide the infrastructure for Room and Dining sales. As a technical expert you will ensure the fulfilment of various brand partnership programs, distribution activities and will lead a variety of financial / PCI tasks with the Finance department.

Minimum Requirements

• 3-5 years luxury Hotel / Resort experience in Reservation Sales, Front Office, Sales and Marketing strongly preferred.
• Ability to motivate and train a team of call center sellers to achieve revenue targets and maintain brand and Forbes 5 star standards
• Able to provide unwavering customer service, strong personal presentation
• Ability to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency.
• Excellent interpersonal and communication skills, both in person and by telephone.
• Strong working knowledge of computers including but not limited to Microsoft 360, Salesforce and Opera PMS.
• Must be able to work all shifts including AM, PM, weekends and holidays.
• Fluent in English
• Legal work authorization for employment in the United States required.
• Continuous sitting for majority of the shift.

What To Expect From Your Work Experience

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.