Customer Service Manager

Description

D.R. Horton, Inc., the largest homebuilder in the U.S. , was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.  Please visit our website at for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Manager for their Warranty Department.  The right candidate will be responsible for overall performance and service provided by the Customer Service Department.  The Customer Service Manager is ultimately responsible for the delivery of quality warranty service and homeowner satisfaction.

Essential Duties and Responsibilities

Plan and direct warranty activities of the Customer Service Technicians, Customer Service Assistants and other staff as assigned

Develop and maintain updated Customer Service department policies and procedures and Homeowner's Manual

Supervise and coordinate Customer Service Technicians service / warranty activities to ensure delivery of quality products to customers

Responsible for designing and implementing improved processes and operational policies

Recommend changes to products or services to fulfill customer needs

Total involvement with training, communication and development of all Customer Service personnel

Review and manage Customer Service assignments and offer preliminary guidance as needed to properly prepare the Customer Service Technicians for working each claim

Monitor, maintain and enforce all budgets

Review and approve all warranty department invoices

Constantly work toward lowering average completion time for requests and service satisfaction for homeowners

Generate reports to manage the current number of “outstanding” and “completed” warranty service requests per community, per Customer Service Technicians

Track warranty expenditures per home, per superintendent, per quarter

Meet with homeowners and / or subcontractors to resolve escalated warranty disputes / issues

Supervisory Responsibilities

Directly supervises 2 or more employees in the Customer Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Education and / or Experience

Bachelor's degree (B. A.) from four-year College or university; or five to seven years related experience and / or training; or equivalent combination of education and experience.

Must have a vehicle, a valid driver's license, and be willing to travel.

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including :

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder.  #WeBuildPeopleToo

Job

:  Warranty

Primary Location

:  Virginia-Tysons

Organization

:  Home Builder

Schedule

:  Full-time

Job Posting

: Aug 18, 2025, 5 : 00 : 00 AM