Customer Service Representative - Accounts Receivable (Full-time)

Customer Service Representative - Accounts Receivable

MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families and our communities. If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health...Come be with us.

The Role : Customer Service Representative - Accounts Receivable

MaineGeneral is currently seeking a Customer Service Representative - Accounts Receivable to join our team of professionals at the Hathaway Center located in Waterville. Are you an experienced finance or health care revenue cycle wizard with a passion for problem solving and talking with a diverse group of people? MaineGeneral Health is looking for its next customer service superstar! This position is responsible for handling patient billing issues and resolutions. This may include setting up payment arrangements, providing price estimates, calling for collections and facilitating initial care concerns all while providing an exceptional patient experience.

This team is incredibly supportive of one another and enjoys collaborating on problem solving, lean projects, and improvement initiatives. They are always willing to jump in and help with questions or concerns. The department leader is focused on staff engagement and eliminating barriers and obstacles so her staff can be successful.

The Work :

• Manage large amounts of incoming calls
• Build relationships and trust with patients through open and interactive communication
• Receives and responds to customer inquiries, provide appropriate solutions in an accurate and timely manner
• Reviews patient account history and contacts appropriate internal / external resources as necessary to investigate and resolve patient account issues
• Refers / escalates issues to appropriate personnel as necessary
• Documents / notes patient accounts regarding identified issues and responses taken
• Provides assistance / counseling regarding setting up payment plans and resolving billing / collection errors
• Performs other account-related special projects

You Have :

You Get :

Support in all aspects of your wellness physical, emotional, financial, and professional We feel this is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness :

Emotional Wellness :

Financial Wellness :

Career Mobility :

Equal Opportunity Employer M / F / Vet / Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440.