Senior Manager IT Delivery Operations

Senior Manager, IT Delivery Operations

Staples is business to business. You're what binds us together.

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

Step into a pivotal leadership role with Staples Digital Solutions as the Senior Manager, IT Delivery Operations. You'll join a highly collaborative, agile, and forward-thinking team dedicated to driving innovation and operational excellence across our technology organization. Your expertise will ensure our IT delivery aligns with strategic business goals, maximizes value, and supports Staples' continual growth and customer-centric mission. This is your opportunity to shape technology impact and influence decision-making at the intersection of IT and enterprise strategy.

What you'll be doing :

• Overseeing IT delivery performance by monitoring and analyzing execution against strategic and budgetary objectives.
• Identifying operational risks, capacity constraints, and performance gaps, and recommending actions for consistent outcomes.
• Partnering with Finance, Portfolio Management, and Delivery teams to align project execution with financial plans and investment priorities.
• Designing, building, and maintaining Power BI dashboards and analytic tools to visualize key metrics and ensure data-driven decision-making.
• Supporting annual and quarterly strategic planning by analyzing delivery capacity, project prioritization, and resource availability.
• Establishing governance frameworks for performance tracking and root-cause remediation.
• Working cross-functionally with Technology, Finance, and Business Operations to ensure cohesive delivery governance and measurable results.
• Preparing high-quality executive reports and presentations that clearly communicate outcomes, risks, and recommendations.
• Leading and developing a small team of analysts and specialists, fostering a culture of operational excellence and continuous improvement.

What you bring to the table :

What's needed- Basic Qualifications :

What's needed- Preferred Qualifications :

We Offer :

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.