Job Description
Job Description
Located in Wood Dale, IL
Salary : $21
We're looking for a detail-oriented and tech-savvy RMA Associate to join our team! In this role, you'll manage the return process from start to finish - handling customer requests, coordinating authorizations, tracking shipments, and ensuring every product is inspected and processed accurately. If you have a passion for organization, technology, and providing great customer service, we want to hear from you.
What You'll Do :
- Process and track Return Merchandise Authorizations (RMAs) with accuracy and efficiency
- Communicate with customers regarding return requests, authorizations, and resolutions
- Receive, inspect, and evaluate returned products to identify defects or quality issues
- Maintain detailed records of all RMA activities using internal systems
- Collaborate with warehouse, quality, and customer service teams to ensure smooth reverse logistics operations
- Help improve product quality and customer satisfaction through careful documentation and feedback
What You Bring :
1+ year of experience working with computers, electronics, or in a returns / RMA-related roleRetail, office, or warehouse experience preferredStrong computer and data entry skills; comfortable using tracking systems and spreadsheetsExcellent communication, organization, and problem-solving skillsAbility to work independently and manage multiple tasks efficientlyWhy You'll Love Working Here :
Opportunities for growth and advancementSupportive team environmentCompetitive pay and benefits( Medical, Dental and Vision offered)
Hands-on experience with technology and logistics processes#2872LID
Express Office : Elk Grove Village
1506 Elmhurst Road
Elk Grove Village, IL 60007