Talent.com
Client Success Manager
Client Success ManagerThe Law Offices of Josephia Rouse • Rockville, MD, US
Client Success Manager

Client Success Manager

The Law Offices of Josephia Rouse • Rockville, MD, US
24 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

We’re searching for an enthusiastic Client Success Manager to join our team and support business growth. You’ll need strong persuasion skills to turn customer prospects into qualified leads. Our ideal candidate is an excellent deal-maker who loves talking to people. If you’re looking to jump-start your career in sales, please apply today!

Compensation :

$70,000 - $84,000 at plan yearly

Responsibilities :

  • Assess and send qualified leads to inbound sales representatives so they can convert clients and provide quick turnaround
  • Maintain the client database to make sure the sales team can access current information on all leads
  • Prospect potential customers via cold calling, email, or other forms of communication to ensure they are added to the sales pipeline and produce more qualified leads
  • Work within your specific geography to find new business opportunities
  • Track performance goals and key sales metrics on a monthly and quarterly basis to make sure company goals are achieved

In accordance with the ethical rules governing lawyers, the Client Success Manager will not :

  • Provide legal advice
  • Quote a fee (however, the Client Success Manager may share a fee that has been determined by the Owner), or enter into an engagement with a PNC "Potential New Client"
  • The Client Success Manager will :

  • Prepare prospective clients for entering into an engagement with the Owner or other designated attorney by obtaining the client’s signature and then receiving the attorney’s approval
  • The Client Success Manager will conduct in-depth meetings with Prospective New Clients for the purpose of selling legal services. During these meetings, the Client Success Manager will :

  • Follow policies and procedures to communicate with PNCs effectively
  • Collect information about PNCs for which they are seeking the Firm’s help
  • Assure the PNCs that the Firm’s attorneys and staff will be able to help them
  • Show compassion for PNC's troubles
  • Provide a general description of the Firm’s services in the area where the PNC needs help
  • The Client Success Manager will oversee the client onboarding process :

  • Create the Engagement Agreement and accept payment with attorney approval
  • Send emails to the appropriate parties within the firm to start a new case
  • Follow up with clients 5 days after being hired and verify that onboarding was completed
  • Follow up with clients 15 days after being hired to ensure they are receiving great client support and answer any of their current concerns
  • The Client Success Manager will :

  • Stay in contact with PNCs who do not appear for their consultation, and PNCs who do not sign up after their initial consultation, to keep the door open for them to come in when they are ready
  • Keep detailed records about the number of PNCs that contact the firm, the number that are scheduled for an initial consultation, come in for initial consultations, the number that engage the firm, and other associated metrics (referral source, average case value, etc.
  • Actively engage in dialogue with management regarding the quality and volume of the leads, offering constructive feedback and suggestions for improvement based on the “front lines” experience
  • Qualifications :

  • Superb communication skills, both written and verbal, as well as interpersonal skills and time management skills
  • Proven track record of at least 2 years of experience in a sales position or related field
  • Working knowledge of the sales process and CRM software
  • Possess a valid U.S. driver’s license and be able to travel by car
  • High school diploma or equivalent required, college degree preferred
  • 2 years of experience in the sales of products or services in a law firm setting. A proven track record using a consultative sales approach is required
  • A strong interest in consultative solutions and selling
  • Experience with CRM, particularly reporting, is required
  • Knowledge of the legal industry is an asset
  • Real-life experience & a few “battle scars” give you empathy and understanding is an asset
  • Experience overcoming a major obstacle in life and making an important change in your life, so you know at your core that others can do it too, is a plus
  • About Company

    Why Join Us?

    In 2023, we became the fastest-growing law firm in the United States —a milestone driven by our mission to help more people build better lives. That momentum hasn't slowed, and we're continuing to grow with purpose.

    At Divorce With A Plan, you’ll be part of a firm deeply committed to impact, innovation, and intentional growth .

    Benefits Include :

  • Medical, Dental, and Vision with Employer Cost Sharing
  • Firm-paid and Voluntary Life and AD&D Insurance
  • Auto Enrollment 401(k) Plan with Employer Matching
  • Unlimited Paid Leave
  • Remote and Hybrid Work Arrangements
  • Divorce With A Plan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

    Create a job alert for this search

    Client Manager • Rockville, MD, US

    Related jobs
    Partner, Client Success

    Partner, Client Success

    Element Fleet Corporation • Baltimore, MD, United States
    Full-time
    Get started on an exciting career at Element!.Element employees make a difference in the lives of others every day.We are re-defining the fleet management industry to be people first, then business...Show more
    Last updated: 2 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    VirtualVocations • Washington, District of Columbia, United States
    Full-time
    A company is looking for a Customer Success Lead to build and lead their Customer Success function from the ground up.Key Responsibilities Manage a portfolio of customers and build relationships ...Show more
    Last updated: 30+ days ago • Promoted
    Cloud Customer Success Manager

    Cloud Customer Success Manager

    VirtualVocations • Rockville, Maryland, United States
    Full-time
    A company is looking for a Cloud Customer Success Manager, 100% Remote US Only.Key Responsibilities Conduct customer business reviews focused on cloud utilization and cost optimization opportunit...Show more
    Last updated: 30+ days ago • Promoted
    Principal Customer Success Manager

    Principal Customer Success Manager

    VirtualVocations • Baltimore, Maryland, United States
    Full-time
    A company is looking for a Principal Customer Success Manager, Enterprise.Key Responsibilities Develop trusted advisor relationships with C-suite and executive-level customers to maximize value f...Show more
    Last updated: 30+ days ago • Promoted
    Client Success Advisor

    Client Success Advisor

    VirtualVocations • Baltimore, Maryland, United States
    Full-time
    A company is looking for a Client Success Advisor.Key Responsibilities Proactively communicate with clients and respond to inquiries via email, phone, and chat Build long-term relationships with...Show more
    Last updated: 4 days ago • Promoted
    Customer Success Account Manager

    Customer Success Account Manager

    VirtualVocations • Alexandria, Virginia, United States
    Full-time
    A company is looking for a Customer Success Account Manager.Key Responsibilities Manage customer relationships and develop strategies for engagement with stakeholders Align Microsoft solutions w...Show more
    Last updated: 30+ days ago • Promoted
    Regional Client Success Lead

    Regional Client Success Lead

    VirtualVocations • Washington, District of Columbia, United States
    Full-time
    A company is looking for a Regional Client Success Lead to manage client relationships and drive client success strategies. Key Responsibilities Develop and maintain strong client relationships to...Show more
    Last updated: 30+ days ago • Promoted
    Client Success Lead

    Client Success Lead

    VirtualVocations • Baltimore, Maryland, United States
    Full-time
    A company is looking for a Regional Client Success Lead to support client relationship management for regional accounts.Key Responsibilities Develop and maintain strong client relationships to su...Show more
    Last updated: 30+ days ago • Promoted
    Director of Client Success

    Director of Client Success

    VirtualVocations • Washington, District of Columbia, United States
    Full-time
    A company is looking for a Director of Client Success.Key Responsibilities Lead and mentor the Client Success team to enhance retention, renewal, and partnership expansion Build and refine SOPs,...Show more
    Last updated: 30+ days ago • Promoted
    Enterprise Customer Success Manager

    Enterprise Customer Success Manager

    VirtualVocations • Rockville, Maryland, United States
    Full-time
    A company is looking for a Customer Success Manager DACH - Enterprise.Key Responsibilities Guide data teams toward improved collaboration and governance in metadata management Build strong relat...Show more
    Last updated: 30+ days ago • Promoted
    Client Success Director

    Client Success Director

    VirtualVocations • Alexandria, Virginia, United States
    Full-time
    A company is looking for a Client Success Director - Periop and Patient Care Coordination.Key Responsibilities Lead and develop a team of Client Success Partners, focusing on accountability and s...Show more
    Last updated: 30+ days ago • Promoted
    Client Experience Manager

    Client Experience Manager

    VirtualVocations • Washington, District of Columbia, United States
    Full-time
    A company is looking for a Client Experience Manager to ensure client success by aligning business objectives with platform solutions. Key Responsibilities Cultivate a client experience mindset an...Show more
    Last updated: 30+ days ago • Promoted
    Client Success Manager

    Client Success Manager

    VirtualVocations • Alexandria, Virginia, United States
    Full-time
    A company is looking for a Franchise Success Manager (100% Remote - Chicago Area Preferred).Key Responsibilities Serve as a trusted point of contact for franchise owners, building strong relation...Show more
    Last updated: 30+ days ago • Promoted
    Senior Client Success Manager

    Senior Client Success Manager

    VirtualVocations • Baltimore, Maryland, United States
    Full-time
    A company is looking for a Senior Client Success Manager to enhance client relationships and drive adoption of technology solutions. Key Responsibilities Serve as the primary contact for assigned ...Show more
    Last updated: 30+ days ago • Promoted
    Director of Client Success Operations

    Director of Client Success Operations

    VirtualVocations • Washington, District of Columbia, United States
    Full-time
    A company is looking for a Director, Client Success Operations.Key Responsibilities Lead and build a team of analytical and strategic performers Drive strategy to optimize performance of the Cli...Show more
    Last updated: 3 days ago • Promoted
    Manager of Customer Success

    Manager of Customer Success

    VirtualVocations • Washington, District of Columbia, United States
    Full-time
    A company is looking for a Manager, Mid-Market Film & Television Customer Success.Key Responsibilities Lead and develop a team of Mid-Market Customer Success Managers Drive retention, client sat...Show more
    Last updated: 30+ days ago • Promoted
    Scaled Customer Success Manager

    Scaled Customer Success Manager

    VirtualVocations • Alexandria, Virginia, United States
    Full-time
    A company is looking for a Customer Success Manager - Scaled.Key Responsibilities Develop and implement scalable customer success programs for onboarding, adoption, and renewal Build and manage ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Manager, Biopharma

    Customer Success Manager, Biopharma

    VirtualVocations • Washington, District of Columbia, United States
    Full-time
    A company is looking for a Customer Success Manager, Biopharma.Key Responsibilities Manage a portfolio of up to 15 biopharma accounts, focusing on value realization and customer satisfaction Dee...Show more
    Last updated: 8 hours ago • Promoted • New!