Position : Lead NOC Engineer
Location : Smyrna GA Minimum of Active Secret clearance required CCNP certification required Must have Bachelor’s Degree
- Oversees the operations, configuration, and maintenance of network management tools in order to effectively monitor network resources, availability, and alerting of network performance issues.
- Responsible for end to end network performance, maintaining acceptable level of network quality of service as per business objectives, network Key Performance Indicators and customer feedback.
- Directs all activities designed to provide 24 x 7 surveillance and monitoring of the network and provides Tier I support for all network elements.
- Responsible for major network outage coordination and escalation. Employs technical knowledge and experience of VoIP, Internet (NIPRNet / SIPRNet), and Data, Network operations, as well as experience in developing operational metrics. Perform network performance baseline activities.
- Performs analysis of day-to-day network performance against baseline measures to identify anomalies and / or network performance degradation impacting the availability of mission enabling network services.
- Lead and participate in the assessment and selection of the network performance and management tools / systems for existing and new network technologies and services.