Operations Manager

Operations Manager

At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

Provide direction and leadership consistent with the vision of the company while providing support and feedback to production, processing, facilities, and engineering personnel in order to meet or exceed customer expectations. Instills confidence and the continued learning of skills to raise performance levels and facilitate a team effort environment. Creates and sustains a safe working environment. Sets guidance standards for work processes, behavior, performance expectations and compensation for the department. Coordinate inter-department support and problem resolution. Assists as needed in the absence of the Site Director.

Essential Duties and Responsibilities

• Responsible for the daily, weekly, and long-term manufacturing activities. Manages manufacturing personnel maintaining schedules, ensuring that resources are available, and personnel are adequately trained on processing and safety to execute their activities per established procedures.
• Supervises the manufacture of all products of the plant at the most economical cost consistent with prescribed quality and standards on a timely basis.
• Troubleshoots process, leads / supports closure of area deviations and investigations and ensures implementation of appropriate CAPAs.
• Actively participates / contributes to technology transfer, start-ups, design and implementation of process changes, typically working on cross-functional teams.
• Addresses human resource development opportunities and challenges. Determines staffing needs and organizational structures required to efficiently meet production plans. Develops subordinates to prepare them for future promotion (building bench strength). Actively participates in hiring the best and works to develop an exceptional workforce.
• Maximize capital resources. Responsible for cGMPs. Ensure plant and equipment are maintained to best possible working condition.
• Support customer relations' efforts by meeting customer standards and delivery dates. Participate in resolving customer problems and reinforce marketing department's customer relations program.
• Establish methods and means for handling, storage, packaging and delivery of products to prevent damage and deterioration.
• Identify the training needs and schedule required training of all the employees under direct supervision.
• Support Operational Excellence Management and participate on the OpEx initiatives.
• Maximize capital resources and assist in maintaining equipment and facilities in proper working condition. Requests for new capital equipment must be coordinated by working with the appropriate site personnel (i.e. production, engineering, continuous improvement, finance, maintenance and / or plant management) tasked to accomplish this result.
• Consistently promote the plant safety program, lean initiatives, training program and HR policies while holding employees accountable to follow all site policies, practices and procedures while also delivering results.
• Cover for the Site Director when required to do so.
• Participate in customer audits, customer complaint investigations, plant tours, etc. as requested or required.
• Performs other duties as assigned based on business needs.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
• Exhibits regular, reliable, punctual and predictable attendance.
• Contributes to continuous process improvement efforts to reduce scrap, cycle times, improve efficiency, and eliminate waste.
• Provides a "Customer Service" attitude when interacting with internal and external customers while accomplishing work, production, and achieving quality standards.
• Maintains a clean, orderly and safe workstation and environment at all times.
• Conforms with and abides by all regulations, policies, work procedures, instruction, safety rules, and ensures all direct / indirect reports do the same.
• Up to 8 direct reports, up to 100 indirect reports, spanning a 24-7 operation.
• Other duties as assigned

Education

Work Experience

Preferred Knowledge, Skills and Abilities

Additional Requirements

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and / or a pre-employment drug screening.