Valet Parking-Cust Service

Customer Service Associate

The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality customer service and support to clients before, during, and after they purchase products or services.

Responsibilities

• Handle customer inquiries and promptly and accurately answer their questions or concerns.
• Identifying and escalating complex or high-priority issues to the appropriate teams for resolution.
• Create positive experiences with customers to ensure their satisfaction.
• Meeting or exceeding performance targets such as response time, customer satisfaction ratings, and sales goals.
• Make exceptional guest experiences the priority in every interaction.
• Per company and site-specific guidelines, contribute to a safe environment for all guests and employees.
• Maintain a ready-to-serve posture that is welcoming to guests.
• Make eye contact and smile at all guests to acknowledge them.
• Prioritize assisting guests with unrushed efficiency.
• Be mindful of word choices while speaking with guests, remaining polite and unoffensive.
• Follow all cash handling guidelines per company policies.

Requirements