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Patient Service Representative I TCP

Patient Service Representative I TCP

Lurie Children's HospitalSkokie, IL, US
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Lurie Children's Primary Care - Town & Country Pediatrics (Skokie)

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location : Skokie, IL

Schedule : Five shifts per week. Each week will include one evening shift, one opening shift, and the remaining shifts will be during standard daytime hours. The position also requires working 23 weekend shifts per month.

K.S.A.'s :

  • High school diploma required. Some college preferred.
  • Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.
  • Some knowledge of electronic medical record.
  • Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
  • Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication / listening skills needed.
  • Problem solving skills and ability to handle multiple priorities in fast paced environment.
  • Ability to manage stressful situations appropriately.

Job Duties :

  • Completes pre-registration as well as full registration as needed for families.
  • Ensures eligibility information accurate.
  • Obtain patient / family Consents for Care, HIPPA, state & federal mandatory forms, Plain Language Summary as well as any additional forms identified and enters them into Epic.
  • Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
  • Check system to see if referral is attached for visit and is appropriate for visit. If able assist family with referral for same same day service.
  • Inform as well as collects payments as appropriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.
  • Makes copies of insurance cards as appropriate.
  • Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned.
  • Provides ID Band to patients as appropriate.
  • Informs patient / families of any wait times or delays in service.
  • Schedules appointments (new, return, same day as well as ancillary appointments) as needed.
  • May be required to enter patient information in additional electronic systems.
  • Adheres to organizational Power all principles.
  • Maintains confidentiality and HIPPA rules.
  • Completes check-out procedures; prepares required forms for distribution.
  • Communicates with other Patient Service Representative staff and department team members to coordinate activities.
  • Other job functions as assigned.
  • LCPC-TCP :

  • Answers backline and patient phone lines (department specific), handles according to needs of caller.
  • Creates Recalls and Waitlist notifications when appropriate.
  • Completes daily No Show documentation and communicates with family to reschedule.
  • Documents and sends patient messages to providers via Epic in-basket.
  • Other job functions as assigned.
  • Education : High School Diploma / GED (Required)

    Pay Range : $19.00-$28.50 Hourly

    At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

    For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes :

  • Medical, dental and vision insurance
  • Employer paid group term life and disability
  • Employer contribution toward Health Savings Account
  • Flexible Spending Accounts
  • Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
  • 403(b) with a 5% employer match
  • Various voluntary benefits :
  • Supplemental Life, AD&D and Disability
  • Critical Illness, Accident and Hospital Indemnity coverage
  • Tuition assistance
  • Student loan servicing and support
  • Adoption benefits
  • Backup Childcare and Eldercare
  • Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
  • Discount on services at Lurie Children's facilities
  • Discount purchasing program
  • There's a Place for You with Us

    At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

    Support email : candidatesupport@luriechildrens.org

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    Patient Service Representative • Skokie, IL, US

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