Call Center Representative-Patient Services

Call Center Representative

Presbyterian Healthcare is seeking a Call Center Representative to provide exceptional customer service for Health Plan members. This work-from-home role requires candidates to be located in the metro Albuquerque, NM area.

Key Responsibilities :

• Respond to patient inquiries via phone, written correspondence, Pres Online, E-Business, chat, and in-person
• Assist with scheduling appointments, referrals, messaging, and updating patient demographics
• Ensure service excellence and a positive member experience in every interaction
• Maintain accurate records and documentation in compliance with policies

We're determined to take care of those working in healthcare.

Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're a locally owned and operated, which encourages supportive leadership that empowers employees. And we provide the opportunity to grow from entry-level to the most senior positions.

Why Join Us :

Ideal Candidate :

Qualifications :

Responsibilities :

Benefits :

About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift cards and other incentives.

As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

AA / EOE / VET / DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to USD $23.76 / Hr.

Compensation Disclaimer The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.